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[Music]

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Welcome to the Executive Connect podcast. Today we're going to talk about

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artificial intelligence and HR with Dave. Dave is a top AI recruitment expert

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and personal development coach who transforms the way companies hire and

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nurture talent. Don't we all need that? Welcome Dave. Hey how's it going? What to be

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here? Excited to talk about HR and AI. I love it. One in two I always like to

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start with tell me a little bit about how you got into HR and now AI give us

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a little bit of your story. So it's interesting so I'm in the staffing and

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recruiting space so I've been in the space since 2012. I actually it's very

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interesting story. It's it's a lot about sales right so I had done sales all

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through college and I ended up after I graduated college going to New York and

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I worked at a nonprofit organization and I was just like I am not a nonprofit

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person. Love the mission will help fund it but I'm a business person so I wanted

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to get back in the sales and I found an ad on Craigslist so I always make the

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joke when I went into the interview they didn't kill me which was great. It wasn't

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like some clauses somewhere but it was a company that was coming over to the

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United States from Europe and I was one of the first people on the team so that's

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how I got into the staffing and recruiting HR will. That's amazing isn't that life

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right? Yes. Everybody has a story on how we ended up places or who we marry or how

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we ended up in states. I love it. I always like to hear people story and so getting

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right into it let's talk about how AI is transforming HR and really basic

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tasks that used to be so difficult to complete. Tell us a little bit from your

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perspective how how it's working now. So I think it's really really interesting AI

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in hiring is going to continue to change everything like we're seeing it we're

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seeing it on both sides of the spectrum candidates now like your resume can be

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done very very quickly and it used to be something that people would take a

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long time to do but with Chad G.P.T. you can do so many things very very quick and

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the other area where I'm seeing a lot of it is currently on the recruiting side

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the sourcing of talent. It's just it's getting really good for people to be able to

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source talent quickly. We're seeing it both in internal companies we're seeing

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it across the entire staffing and recruiting sector so it's pretty exciting to

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see for sure. I love it now are these companies using any specific tools are

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they're just making their own GPT and going with it? Well it's interesting that

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you say that about making your own GPT because that's actually something that I

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just completed today for my company. I think every company should have their own

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GPT because if you have one place that knows everything about your company that

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you are constantly updating and all that it's amazing because you just talk to

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them they can tell you anything. I was I was actually playing around with the one

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that I built today and I was using it to like I just finished it today so it's so

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funny that you said that because literally I finished it today but I was

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testing it out I was like role play a sales call with me based on our like sales

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procedure that we use and it knows exactly what it's doing it knows how we

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objection handle and all these different things so it was really cool to see and

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do that and with the GPT the newest one the 40 you can actually talk to it so

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it's really cool. Yeah I I keep saying I'm gonna make a GPT it's on the list so

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your motivating me I'm putting it back on my list it keeps moving down the

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priority list but now I know how simple to do it like there's a way that you

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could do it that's very fast. Okay. Knowledge on your company right and that's the

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piece that feels overwhelming it's like I have to get all of this knowledge into one

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place to do this so this is what I did I literally went into chat GPT and this

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was my prompt I said you are an expert in putting together knowledge bases for

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GPT's your job is to interview me and find out everything that you need to know

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about my company and then put together the knowledge base that I can then

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download and create a GPT from and that's how I did it and it was really really easy

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because I was just simply in an interview it was almost like doing this it's

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asking me questions is talking to me and I put on the voice mode so I'm just

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literally having this conversation and then when we're done I have my my

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knowledge base for my GPT. That's amazing our our listeners are gonna love

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that. I wanted to you said something at the beginning that made me think of

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something you know AI is great right I love am a big fan of AI but I'm

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also hearing from people that are currently looking that they feel like some of

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the AI tools that are scanning resumes are scanning them out where otherwise

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they would have been a top candidate for some of these roles are you seeing that

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on your end as well? I think it depends but there's always been these kind of like

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black boxes and companies submissions that are searching for things in resumes so

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I wouldn't say this is necessarily new but you need to know that when you're

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submitting your job they're your resume to a position you can't submit the same

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resume at every single job because that job is looking that your resumes customized

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to that. Now two years ago that's a pain like I'm gonna have to go you're telling

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me that I have to change it every single thing but now if you have a job that you're

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applying for you're a candidate what I would be doing is I would take your resume

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put that into chat GPT take the job description put that into GPT and I would say

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make me a new resume based on this job description using the resume that you

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already have as a template and boom you have your new resume so that that should

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be easy to do right now but you should not be putting the same resume for every job.

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Yeah I agree I think that's it because the jobs need to be tailor resumes to be

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tailor the keywords and the job so the employer knows what you're looking for so I

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love that you mentioned that I want to switch gears on you a little bit and talk

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a little bit about so the person gets the job I understand now that you're using

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advanced analytics to understand employees performance and how they are

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actually engaged at work. Oh my goodness yeah you can do that there is so it's

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interesting I run a completely remote company but we also we have a morning

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meeting that's every single morning and we zoom there is a plug-in called

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read AI and this is a fantastic thing to use in general because I'm a person

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that I want to constantly be getting better I you have to be that way as an

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entrepreneur because if you're not growing your diet so read AI any meeting that I

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would get into I invite my read AI and obviously it's it's can be in our morning

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meeting it's not there all the time but if I want it to be it can be and it will

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tell you the level of engagement because it's able to like use computer vision to

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say are we engaged right now in this conversation which I think we would

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probably give us a high score but sometimes you know you're in remote meetings

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and people can't see that you have another screen up and you're actually like

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checking your stock portfolio which I so funny I was once sharing my screen at

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work in a meeting and I did share my stock portfolio and I made a trade not

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real-life like I was sharing my screen and then I just you know made light a bit

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later but we've all been there right so I can tell how engaged your people are

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which is which is important and it can also grade you on like what type of

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language we're using we're using inclusive language or excru like all these

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different things. That's interesting I I would say I'm like you Dave I would be

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multitasking sharing the screen taking a call doing a trade like and so it's

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it's a good now like once a company has that data so Melissa wasn't engaged how

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are companies using that data to make decisions after they have it okay we've

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been on 15 calls Melissa wasn't engaged what what are employees doing with the

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data do you have any insights you could share. I don't know like how many companies

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are actually like utilizing this like this I think like it's really good for

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remote like I said but I I don't know how they're using it what I would say is if

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I'm using that and I saw somebody was consistently not engaged everybody's

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gonna be disengaged at some point because we live in a world full of distractions

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that are constantly constantly there right everything's a distraction so I can't

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fault somebody for for being disengaged from time to time if it's a constant

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thing then it just it tells you that you know maybe they're not engaged in what

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they're doing and you as a leadership this is not an indicator that oh there's a

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problem with that is a problem with you as leadership keeping your people

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engaged right and as leaders we need to take that responsibility. Yeah absolutely I

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think it's sometimes having those tough discussions and using data to make

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decisions and wanted to ask you how focused GTS is helping companies fill gaps

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with top talent because talent and cost of talent right now is so high it's

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soaring people are having a hard time getting what they're looking for keeping

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talent paying on the salary so how is talked to me a little bit about that. So we

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work specifically in two areas of technology when I started focused GTS I was

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like I want to be finding talent where there is a differential between supply and

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demand. A lot of demand short supply and when we become experts in those areas

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there is a value to that because when you're in high demand you don't just talk

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to anybody you want to talk to somebody that understands your value that

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understands the economics of that talent market that you're in. So that is the

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way that we've set ourselves up and what this means is it's put us in a position

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that when someone comes to us for a role in AI or us you know there's a specific

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implementation of a certain martyck product and they need somebody to be

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involved in that from the architecture side or the development side whatever it

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is we have this vast network and can provide talent within 24 to 48 hours and

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nobody else can provide talent that fast because most people look at things

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differently and they're like oh I don't want to be in a tightly defined market I

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want this blue ocean where I can go after all the fish but that doesn't really

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work because as we all know when you're the jack of all trades you're the master of

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no. So that's how we work at focus. I love it. I want to talk a little bit about HR

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and development plans or ongoing learning so a lot of times I hear just from

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people to manage people that their people don't feel like they're growing or

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they're learning or they're staying in a role and the world is shifting so I

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want to talk a little bit about continuous learning and upskilling and how

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companies can use some of the tools on the market to train their people but at

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the same time retain their people so sometimes I know if we train our people too

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much and they get too many certifications and of leaving and going to another

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company but how do you balance and juggle that while still making sure

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you're you know developing people. I think it's a risk that you're always going to

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take when you're investing in giving people things. The other thing is if you're

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trying to really develop people personally I think and it's interesting because

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at Focus GTS we have our like final value is the pursuit of knowledge and what

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we mean by that is that we are growing and developing personally and profess. So when

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you give something people completely for free I think oftentimes they don't value

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it but you also want to give them a taste to experience things that they don't

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know are out there right so what we do is we bring in personal development

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people and stuff to help develop and train our people and help them feel like

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they're growing, personally and professionally but then we also tell them like we

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want them to invest in it so if they are doing like like let's say someone wants to

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go to a personal development conference in some way I know that if they develop

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personally they're gonna get better at their job so we'll let them do that

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without it coming out of their vacation, which is a way that we're able to be

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like hey we're gonna invest in you but we want you to have some skin in the game

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too and we bring in people to give you a taste of what this is but at the end of

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the day you don't value what you don't pay for so if you're willing to invest in

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that and realize that the best investment you can make is in you I'm not gonna make

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you use your vacation time for that. I love that that is such a wise wise nugget is

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investing in yourself is the best investment is so so true whatever that is and

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whatever your goals are you're right and this is I want you to know too like I am a

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person in the last six years I might my wife and I have spent over half a million

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dollars on personal development so I'm not a person that talks to talk like I've

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gone all in on that and I know that you people are capped at their level of

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personal development. I love that I I'm a big believer in personal development I'm

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constantly I would I would say that I'm like curious George the little monkey and

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always trying to learn new things and figure out things and and be better and so

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I'm wondering if I dare hit this subject I know this is a hot hot hot topic right

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now the hybrid verse in office discussion I know there's a lot going on right

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now in the world on employees not wanting to make big commutes from you know

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Manhattan area DC here in Texas there's a lot of traffic people are moving to

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these cities there you know 15 mile drive could be an hour to two hours and so

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people really aren't wanting to drive to an office for an hour to two one way and

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an hour back the other so can you share a little bit about just this hybrid in

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office discussion that's going on right now so since I started my company I've done

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it all right before covid we were all in the office and since we're in Florida we

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were back in the office in March of 2020 2020 so we were back in the office fast

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I think it was towards the end of March of 2020 we were back in the office so but

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we came back with a hybrid model and the hybrid model ended up being three days

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in the office and two days remote I think that what I've realized is that the

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future really is going to be more remote models because work can get done but

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here's the issue and this is why people like like I just asked and I might keep coming

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back to this but this is why people developing personally is so so important

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because you can only develop personally if you're aware of what you need to change

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and a lot of times there's some people that just don't work well at home because

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they get so easily distracted there's a lot of distractions at home you know like

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you walk by the kitchen you're like this is under place and then you want to like fix

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this or that and it's easy to procrastane you know your puppy is cute there's

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so many different things that get can distract you at home but if that is you you

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need to fix that because you don't want to be a person that can only perform in

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the office when you are not in the office eyes are on you more you need to show

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the results so you can't just like you know sit at home and do nothing and think

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that you're going to get paid for that's going to be one completely unfulfilling

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because deep down inside people know that they're basically stealing right when

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they're doing that so you can't do that and if you realize that you're a person

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that's easily distracted you need to figure out a way to fix it and oftentimes I

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think it comes to the homework environment like if your phone is constantly

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distracting you like put it a little ways out of reach and be like look I'm going

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to focus for X amount of time because when we live in a world that's full of

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distractions focus becomes a superpower most people are distracted if you can

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even focus you know better than half the people you're already in the

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upper echelon because anything that you focus on is what you're going to need to

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put all your energy in to complete something yeah well said I would agree I

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think the world is kind of moving towards the remote model and people are

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saying okay if you're going to pay me less I want to work from home if you're going to

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pay me more I'll come to the office so I see a lot of this kind of in negotiations

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right now and you touched on another really good point focus you know with so

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many things in the world just moving moving moving moving I want to talk a

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little bit about Gen Z Gen Alpha how they're working as opposed to baby boomers

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and can you share some insights on your experience with these different kind of

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generations and how they're working in remote and hybrid environments I I

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found that Gen Z tends to actually do pretty good in remote but it's also because

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it's hard to say it's because a lot of people say that generation is in title

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and they might feel like they're entitled the word remote but like if they're if

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they're gonna bring the results I don't really care like you can work you can

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work for them I don't know it's it's been interesting because I see the

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frustrations that people have with Gen Z I'm a millennial but people say I'm like

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a Gen X but I think like I totally see the frustrations because you're dealing

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with I think the biggest challenge that people have if I was to try to like put

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some meat on what the actual issue is the people have with like the new

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generations I think they are programmed that things should be instant and I don't

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think that's their fault because they've grown up in a day and age where they've

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had cell phones and you know if you want to get in touch with someone that was

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incident when I grew up I had to like dial a phone to get in touch with someone

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when I was out you couldn't get in touch with me it was very very different than

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it is now you know like Mike Ways Amazon bringing packages the same day

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everything's instant so if everything is instant in your life that you've

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encountered up to the point that you now have a job and a job is supposed to

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produce success why would you not think that success should be instant two and

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that creates the issue I also think that a lot of times people have this

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belief that they are going to love what they do and they should love what they do

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and then they get into their job and they encounter some resistance and start

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being uncomfortable and you should be uncomfortable because that means that

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you're growing but they encounter some resistance and are uncomfortable and

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maybe this isn't for me and then they go do something else and they end up

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repeating that pattern so many times so these are some of the challenges that I

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see and I don't necessarily think it's their fault but I think when they're

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aware of why those patterns are happening then they're like okay I get it oh

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okay I'm feeling like this should be instant it shouldn't be it's a process you

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know and and that's just not explained to people. Yeah I agree I think we're a world

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of instant everything right I see a lot of new drugs on the market to take off

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all the weight right away and we can order a pen to our front door in minutes

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and everything's delivered and so I think you know we're all getting used to

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this like we need it now today without a lot of the work as well so I

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definitely agree I think there's a lot of that right now and I think I might

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further complicate that because that takes the speed at which we're moving it

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makes it even fast. 100% I really I definitely agree I think you know and in our

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home if I need a good cookie recipe without a certain ingredient at the chat

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GPT we use it all the time instead of looking up recipes and scrolling through

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which ones are better than the other it makes it so easy to get access to the

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things we need so I absolutely agree I want to talk a little bit about

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leadership and you know kind of what you were saying about self-development I

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know emotional intelligence is a big buzzword right now in teaching people about

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emotional intelligence right so I want to talk a little bit about emotional

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intelligence and AI and how kind of those two intersect and what to look for

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maybe layering on the hybrid environment on top of that as well because it's

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it's harder right yeah yeah definitely what specifically do you want to know in

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this thing you know just like in the world of you know being emotional intelligence

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being aware right understanding like when we're behind a computer all day we

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don't see video where people don't have their video on it's harder to really

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connect with them and understand you know maybe if they're having a bad day or if

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they're you know where they are right and if we're in front of them you know we can

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use all of our senses when we're behind a computer it's hard to you know really

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understand that behind the camera they have kids running around and things are

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on fire and so you know how do we layer in kind of emotional intelligence you know

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that let's work together collaborate as an employee with artificial

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intelligence is there anything people can use with AI to help them you know maybe

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grow their emotional intelligence well I think there are there are a lot of

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things right because we're constantly leaving clues about our personality and who

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we are so yeah and I think I think what's even better is as you begin to

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have more data on this it's going to get more powerful but like I'll give you

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an example of AI helping navigate some of those waters if you are going into a

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meeting with someone you could you could probably take the resume or their linked

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in profile and feed that into AI chat GPT and be like give me some based on

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this give me some information about this person's personality because there's an

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AI tool that actually are you familiar with the disc profile oh yeah absolutely

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there's an AI tool that can give you someone's disc profile based on their

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link did yeah so this is actually one of the areas where you know because in the

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AI camp there's the there's the like this is going to be create like in a

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heaven on earth type scenario and then you have the other camp that's like this is

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going to destroy humanity that's that's part of it because if you think about

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when when humans interact with each other of really good emotionally intelligent

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personal person is doing the same thing right they're using data based on

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like body language and stuff to tell what's going on or verbal communication

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all those cues along with what the person is saying but imagine a human can

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only analyze how many data you know a fixed amount whereas AI can manage

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almost you know unlimited as long as there's the compute power to do that so I

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think that's one of the areas where the camp that's afraid of AI realizes like

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man if you have an AI that can like know your disc profile and all of the like

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imagine like all the different things that it can potentially use data points to

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be able to know exactly what's going on with you that thing could probably

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manipulate you pretty good right so that that's where that's where I think

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that camp is concerned yeah and I think you know the disc profile your strengths

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finder all these tools are clues right and I think you know sometimes the

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people can be different given where they are in their life and where they're

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trying to change and so I I don't think it's it's just and I'll be all this is

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who this person is today based on their LinkedIn profile but I do think the like

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you said using AI to give you clues about who you're dealing with can help you

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in a lot of ways understand them from maybe you're trying to date them or maybe

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you're trying to get a job from them and they're a hiring manager or so it gives you

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clues and then you have to go investigate the data if the data is correct.

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You mentioned dating I'm not sure if you heard but like the the owner of one of

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the swipe apps I don't know I've never used but said that they think that the

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future of dating will be like your AI meeting this potential matches AI and

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seeing hey are you compatible and yep like that's a crazy different world.

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Yeah so true or or yeah I've talked on the podcast previously about this just

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using AI when you're on a date and and you know the the girl across from you is you

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you know using the tool she's not really like into you vibing like giving you

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strategies on how to make her more interested and so I have heard some of it.

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Yeah it's amazing. I want to touch on I wanted to save time for one of the things

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that I love talking about is culture. I think right now a lot of companies going

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back to the hybrid and remote work is you know it's sometimes easier to create

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culture when you're all around each other you can have you know lunch in

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learns and get together in the office and do different things.

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Hybrid creates a little bit more of a difficulty with creating an

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inclusive culture. I wanted to kind of get your perspective on you know how can

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AI help better culture and help companies keep in

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retain you know employees and keep happy employees.

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Yeah I think I think which really important

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especially with the remote teams is you need to have some sort of

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in-person connection and it's funny that you mentioned that right now because we're

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actually doing our first retreat for our company this weekend.

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Focus CTS first annual retreat which is really exciting where we've

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brought everybody together from wherever they are

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but I think the thing that a lot of people get stuck on is like

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ideas around how to keep that culture with that.

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That's another place where AI is really good like generating ideas.

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If you give it context and let it know what you're really trying to do

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like this is the type of culture we have but this is some of the barriers that

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we're dealing with because we are hybrid or we are remote or whatever it is

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it can generate a lot of ideas and if they're not good you can always get more

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like like you could probably ask ask you for a thousand ideas

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and you would get a thousand ideas so like the possibilities

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now are really endless if you're looking for ideas and ideation ideation

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ideation process around this I would definitely be using AI in that way

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because culture is the better off of the company.

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I love it I think it's huge right to keep and retain talent I see

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just people aren't staying at companies as long as you know 20 years their whole

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career I know my you know my uncle worked at HP as entire career from

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you know end of high school through college his whole career he stayed the whole

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time and I don't see that happening as much people are

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typically staying a year to three years and jumping so I know

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you know from those that are staying a lot of time it's culture and mission and

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vision and feeling inclusive and included and opportunities for advancement

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and so I do think I'm excited for your first retreat you're gonna have to tell me

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how it goes congratulations because it's important right to connect face to

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face with people and meet and get to know each other outside of just the

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regular day-to-day job yeah definitely I want I want to just kind of

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enclosing any final thoughts or things that we didn't cover on today day that

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you want to share with our listeners yeah I mean I think I think the biggest

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takeaway that people need to know right now is the world's gonna look very

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different than it does today very fast things are moving at an

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exorbitant speed I was talking to someone today and I was like man

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like we're planning this but like and this is even an aggressive time frame but like

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next week things keep completely changed and that is just that's just how fast

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technology is moving right now AI is going to massively impact the world

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and if you are not utilizing it or learning about it right now

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you're getting behind the good thing is we're early enough in this in this

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cycle that like right now if you were to compare to the dot com thing

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this is like getting in early when the internet was getting started but the

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problem is like early is going to be a lot shorter of a time period because this is

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moving so fast so like now is the time don't wait on this because

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it's going to it's going to change everything yeah absolutely well said

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Dave thank you so much for being here you shared so many good nuggets of wisdom

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with our listeners I know they'll get great value out of it definitely check out

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their business their company connect with Dave that's the executive connect

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podcast

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you

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you

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you

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you

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you

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you

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you

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you

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you

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