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Welcome to the Executive Connect podcast, a show for the new generation of leaders.
Join Melissa R. Skog as she speaks to a wide variety of guests that bring new insights into
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While now it has all the answers, by building a community of open-minded and
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Welcome to the Executive Connect podcast.
I'm excited to have Paul Heilinski here with us today to talk about AI.
Paul is an operations leader in the aerospace industry and he is also known as an AI leader
due to his ability to teach and harness the power of AI for business operations.
He's passionate about leadership, the author of four books, and a two-time TEDx speaker,
welcome Paul.
>> Hey, thank you so much for having me.
I'm so excited to be here.
>> We're excited to have you and I love these two.
These are my two top subjects to talk about these days, AI and leadership.
>> So from your perspective, can you share your journey of integrating AI into leadership practices?
>> Absolutely.
So I've been really focused on trying to change culture in leadership and
try to make leadership more human.
Now at first glance, AI and human leadership, they don't really match, but there's a undertone there.
So as I kept going through and trying to transform leadership,
to actually make it more human, one of the things that I realize is why do leaders
not really spend time with their teams?
And the answer is the administrative minutia that we have to do every day.
I mean, we're doing reports and statuses and strategy and all these things that could
we possibly have AI do?
And that led me into this journey of how do I implement AI to take care of the administrative
jobs and the administrative burden of leadership so that we as leaders could spend more time
with our people, which is where our time needs to be.
>> And how does one do that?
How does one leverage these AI tools to streamline their day and
in help with all the tasks that you were mentioning?
>> So it's not going to be easy.
Let me preface that.
When you first bring up, hey, I'm going to put AI into our environment, you will get a
mere ad of resistance and a mere ad of responses.
They may call you a robot.
They may call you the AI leader, right?
People don't understand the power of AI, especially in business.
Now many business environments fear AI because of the negative things that are happening in the news.
But AI and just implementing simple AI tools has the ability to increase your productivity
from anywhere from 20 to 40%.
So the first thing you have to do is creating an AI ready team.
That's actually a team that's agile enough to try AI.
So first thing there is education.
Most people don't know the first thing about AI.
If you tell them chat GPT, there's a fair amount of people that have never even opened up the site.
And chat GPT is actually one of the best tools for a business or a leader.
And in chat GPT, you can do from everything from writing emails to policies, to procedures,
to asking for help in decisions.
And this gives us the ability to literally have another expert in the room with us
as we try as a leader to change our environments and change our culture and really change our leadership.
So we have to develop an AI ready team, which is all about training.
And then we have to give them exposure and show them how to use it.
Because if you just tell somebody, hey, go on to chat GPT and play around.
They don't know the basics of actually how to implement using AI into business.
And I bring up chat GPT only because it's the mere simplest tool that you can use.
But now there are so many platforms for businesses to use.
IBM Watson is a large one.
If you want to create a PowerPoint in less than three minutes, gamma dot app exists.
There is just endless amounts of opportunity for us to actually use AI to minimize the amount of administrative burden we have.
Well said, I love it.
I'm ready for 40% of my administrative data disappear.
I'm so ready for these days.
And I love that you mentioned 40% because I think a lot of times we forget
how many layers of administrative tasks we do, like you mentioned in our normal day to day.
And going from task to task, it affects our focus as well.
People can pivot one or two tasks a day, but when you're leading big teams of people and big projects,
and you come from the aerospace industry, which is tons of projects, tons of tasks.
So I love that you mentioned the 40%.
From your perspective, how have some leaders maybe struggled with implementing AI in their organizations?
I think what I've seen, and even in our own implementation, you know, throughout the aerospace industry,
is this large resistance on doing something new.
So because AI isn't fully understood by the majority of people in leadership, we resist it.
Right? And that's human nature.
I mean, I often tell the story when I was prepping my team about the seatbelt.
When the seatbelt first came out, people resisted it.
People said it would make a more strivers.
It would, you know, it was demeaning towards them because, you know, I'm a great driver.
I don't need a seatbelt.
What we're seeing the same resistance, particularly from leaders on AI, you know, it's going to make me less human.
It's going to take jobs away.
All of these different resistant statements really hurt teams when they're trying to implement AI.
And, you know, proprietary data and the fine line between what's, you know, what is, you know,
exposable on the internet, you always want to keep your data and your proprietary data safe.
So, you know, the ability to actually sanitize your data to use AI so that, you know, none of your proprietary data could be exposed out in the free world is another huge thing that business leaders today are grappling with.
And there's so many options now that, you know, help us to sanitize the data.
And there's even platforms arising that are ISO certified and meant for proprietary data.
So even the free market is starting to adjust and say, hey, this is a reason why we're not getting implementation.
So let's create something to implement.
Yeah, I loved, I love that you mentioned ISO certified from a cybersecurity standpoint.
I think, you know, working in that field, I hear a lot of people ask a lot of times, is it safe?
Should we use it?
Should we let people use it?
And I think just like you mentioned, it's like any other tool or the seat belts or anything new, we need to put controls in place in policies in place to allow these tools.
Because from my perspective, I don't think they're going away.
I think it's going to be something that is going to be the new norm.
Just like I believe the pandemic has brought upon remote employees.
And we're seeing them migrate back to the office with some resistance, but there are still people that are working remotely in this space.
So I think it's here to stay.
So, so looking ahead, what do you envision the future of AI?
You know, from a leadership perspective and its impact on the work dynamics.
I mean, where I'm trying to honestly push us and part of the reason why I'm training on it and I've implemented it in the air space is because I believe that AI will not replace us as humans, but augment us as humans.
And I believe as a leader, if I didn't have to do all of the administrative paperwork and, you know, I could set up AI and allow it to actually do some of the things that are precluding me from actually talking to my team and spending time with my team.
I could change my own leadership and that's what I've really seen with implementing it.
You know, it's giving me the extra time to go spend time with the people that matter the most in my company and that's the employees.
And I think that is the true, you know, evolution of leadership.
And, you know, I wrote a book called The Evolution of Leadership and the whole point of the book was that is how leadership is going to evolve.
Where we will be able to use technology to do the things that aren't really value added, right?
And I say value added because sometimes our administrative paperwork and our administrative duties are value added to the business, but they're not value added to our team.
And that is where leaders need to spend time because truly human leadership and truly servant leadership focuses around the person, not the tasks of leadership.
So I really think that's the future of using AI where it is implemented in the very fabric of leadership where reports are done and processes and standard processes are all created using AI.
So that, you know, a person doesn't have to spend three or three hours or eight hours creating these things.
We can do them in 10 minutes and then go spend the rest of the time training our teams on these things, right?
And when we have hard decisions to make, we can literally use AI to help us see the entire landscape.
Because as leaders, that's one of the things that we as humans lack, right? We have blind spots and we rely on our teams to help us with the blind spots.
So if we can have our teams helping us and now a digital AI helping us with our blind spots, I truly believe it's going to reshape the total landscape of leadership.
Yeah, well said, I absolutely agree. I think the AI tools are able to review and analyze a large amount of data that in a very quick like you mentioned three minutes to put a PowerPoint together.
I know as a person that's put together hundreds of PowerPoints, it's taken me hours and hours of time to put a PowerPoint together.
And like you said, taking back those hours and applying it to other areas, whether it be strategy or with the people or training, I think it's, you make some fantastic points.
And I think that like you mentioned earlier, there's, there's a lot of press about, you know, we're going to be taken over by the robots and, you know, everybody's job's going to disappear.
But I absolutely agree with you. I think it's going to give people more insight to be better leaders, better managers, better businesses.
When it's properly used and remember the tool needs people to input the information to get the output. And I think a lot of times, they're still humans putting the information in and asking the right questions to get the information from the tools.
And so I think it's, it's a lot of education, would you say, just teaching people not to be scared from AI and how to use it?
Yep, absolutely. I mean, and that's, that is the biggest thing that, you know, I think all of us are trying to do in the leadership space now, especially around AI is just to educate people of the benefits, to educate people of the risks.
I mean, we need to know that there are some innate risks with, you know, AI. And, and as with anything in the world, right, if some people can use it for harm, they will.
That is human nature. There is a certain sub-sector people that will always turn every invention or technology, you know, into a negative thing.
But there are far more positive, you know, aspects to AI that we really have to embrace as leaders. And we, you know, hopefully can regulate and put safeguards against the negative parts.
But we really have to try to embrace it. And if you're not willing to change, you normally die in business, right?
And if people who are willing to change and adapt constantly to the environment are the companies and leaders that succeed.
So I think we just have to embrace this together as an entire leadership culture and really try to drive it and normalize it with our teams.
Yeah, absolutely. And I think of it kind of like when I go and download a new app on my iPhone, it, and I've never heard of it.
And I said, you should try this app on that app. It gives you ratings. How many people rated it, whether it was good or bad.
And I think it the same thing with some of these AI tools or using other people's GPT, GPT is that they're creating.
There's, you know, people give reviews on some of these tools. They give feedback. So it gives the, the user or the person attempting to use these tools.
And you know, information on whether it's something you want to download or it doesn't have any reviews and maybe you're more cautious.
So similar to, to the apps that we're using now, I think there is, you know, we should be cautious still on what we're putting into these tools.
And, you know, I think it would be common sense that you wouldn't want to put your name in your socials and your addresses and all your PI data in it.
But I have heard stories from colleagues of mine that are in the hotel industry where they will copy and paste the person's information and chat GPT and help me write a apology to Sue Smith at 123 Main Street about, you know, her stay.
And so I think we have to use some common sense with these tools as well as you, you know, the feedback that they've gotten and how we need to use them, right. So like grammarly, for example, you know, a lot of times when I'm writing, I need help making sure I'm punctuating correctly or using things correctly.
So I plug my articles and things into tools to make sure it's written correctly and I'm not, you know, I don't have run on sentences or it makes sense when I'm trying to say.
And so I think we all should be using these to come some capacity now for efficiency purposes and to make our day easier like you mentioned.
And if I could just for one second, you brought up a fantastic point about, you know, the hotel, you know, example, right.
So I'm writing an email and this is where people can sanitize the data that they put in, right.
So like, instead of putting the person's name and address, you can put Sue Smith and a fake address into it and then, you know, craft an email and apology email because of a late checkout or something, right.
And it will write the email and then you can simply change the name and the address in, you know, when you're generating the real email, but that 15 to 20 minutes that you would have taken generating that email is all gone now.
And it might take you 30 seconds to just copy and paste the real data into the actual email.
So there's endless opportunities to actually sanitize data and, you know, still use it.
So businesses, you know, don't have to be afraid to use it.
Yeah, well said. And I haven't tried this yet, Paul, but it's on my list to try using AI for a professional headshot.
I've always used photographers for professional headshots, but if you think about the process of taking a headshot, you got to get ready, you got to drive to the location, you got to take the pictures, you got to drive back, you've got to review the headshots.
That whole process could be anywhere from 2 to 5 hours, let's say, on average. And with some of these new AI tools, it's uploading a picture and it's minutes to get these things done.
I still on my personal to do list to get an AI picture of myself, but.
Amazing tools to like a canva. So if you can use canva, you can literally take your headshot picture and they have a magic edit feature.
So you can change the color of your suit or, you know, clothing and literally in 30 seconds, you have an entirely different color scheme that you're wearing just simply by, you know, brushing over top of your picture.
And then you can use these tools that are coming out now, you know, like you said, and I love that you added the headshot thing because it's something that people wouldn't know.
You can take selfies of yourself and literally put them in the software and it'll show you in a library in a fancy suit.
And all of a sudden you have, you know, marketing. So for companies and even for building your own brand, it's so simple now.
And that's a, that's a good point. So typically, you know, people that are starting off and building a business hiring a marketing agency and hiring.
You know, an attorney company or a financial company, some of these tools, you can ask basic questions and get your business ready to go developing one pageers and PowerPoints and.
And then you're armed with a lot of tools to start your business from the ground up without having to spend large sums of money and not that, you know, not that people in marketing and branding aren't fabulous because I've used them my whole career.
But when you're trying to start a business, it's a low cost of entry into some of these businesses when you're using tools that are either free like chat GPT and others that are out there.
You hit it on the head and the amount of learning that this has given us. We can learn things at an exponential rate now.
A personal thing. I didn't ever know what a SaaS was, a software as a service. I didn't know how to start one. I didn't know how, what anything about it.
I had chat GPT actually teach me about creating a SaaS and then I knew there was a market for creating an AI Academy.
So I founded an AI Academy and I learned everything I needed to know from AI.
And then I was able to actually, you know, hire people to to contract the course workout and do all this stuff, but it taught me everything I needed to know about starting it, about running it, about marketing it.
And it was just fantastic because it took me a Saturday afternoon to learn all of that.
And it would have never been possible before.
Yep, and I think that's the message we're trying to send here with the listeners is, you know, I have a degree in civil engineering and I spent four years getting a degree in civil engineering.
Now could I, you know, learn about structural steel design from chat GPT possibly some of it. I can read books faster.
I can do things that, you know, I spent, you know, four years and a lot of time getting Mr. Grease. So I think, you know, no matter what it is you want to learn or do or what your passions are in your life, you can, you can, like you mentioned, take a Saturday, learn something you know nothing about.
And tailor it to what you need to know because a lot of training gives you everything and you might know 50% of a training. Now with some of these AI tools, you can focus in on the areas that you don't understand and get answers in a very quick manner.
So I think it's, I'm so excited and so passionate about AI in our world and I think it's going to do great things for all industries.
It's really shaping to how we, how we actually teach our teams. So something that most people don't know you can do.
The new generation that's in the workforce responds very well to gamification of work.
You can use chat GPT and actually create a prompt to say teach me Excel and create it into a game where I actually have to achieve levels.
And as I achieve levels, it will give me different designations, right, like the Excel wizard or the Excel master or whatever.
And it literally will create a game where you can send that prompt to your team and then create a leaderboard based on their levels.
And instantly you're literally teaching with AI being the game show host.
And these things are engaging people in different ways than we ever were able to do.
I'm so excited about that ability, even in its own. And I've seen huge success where if you gamify the workplace by utilizing AI, people learn at such an exponential rate.
It becomes fun.
It creates collaboration in the work environment. And it's just these little simple tools that most people don't even know exist.
And I think of another example recently, you know, I had to call my insurance company. And if you've ever called your insurance, it's a long process on the phone, on hold, transfer this division transfer that division.
And so I decided I was going to use their chatbot.
I needed a very simple form.
I had been on hold for 45 minutes to different divisions all over.
And I just happened to go back on their website and say, hey, can you point me into this form? It took me the chatbot two seconds to give me the form that I needed.
And I had been on hold for 45 minutes.
And working in AI, I should have known to do that first, but I think to get information we need quicker, whether it's, you know, a form to open another banking account or whoever you're calling, it's other.
I would also suggest looking at the website, you're visiting like your banks. They have a lot of these chat features to get you what you need if you have a quick question.
And versus sitting on hold trying to get to a person that understands what you're asking. So I think I love how, how much more efficient it is with businesses that I work with weekly.
That's a fantastic point. And that's, you know, a lot of people are looking at things like that now and saying, oh, well, we won't need the humans, but the beauty part of that is if you can go on and find all of these little things that were wasting the humans times on.
Now imagine that person that would have helped you, right, as you were waiting in that queue. Now when you have a real problem, like maybe an accident happens or you need help with a claim or something else, right, that really requires customer relations and customer interaction.
That person has more time and freedom to go help the real people that need help, you know, on things that I won't be able to solve. Right. So it's not going to replace us. It's going to augment us and give us the ability to actually be maybe proactive instead of reactive.
Yeah, well said that was exactly what I was trying to say. You said it so eloquently. I think the other thing I wanted to jump back into your book, the evolution of leadership and talk a little bit more about the intersection of humans and AI. And maybe you can share a little bit, you know, like a couple top insights from that book that would prompt our listeners to go read it.
That's also how I'm excited that I have to start with the entire undertone of the book is that leadership is changing at such a rapid pace, but AI will not replace the leader. It will augment the leader and it will allow us to become a more human leader rather than just this robot that most people think you become when you start using AI.
So one of the things that I really talk in the book is the ethics of AI in business because the book is focused on how do we put it in any type of business, right? How do we integrate it?
So as I talked about already, we have to train our teams. We have to build an AI ready team.
And then we have to understand part of that is the ethics behind it. What material can we release? What material can't we release? What should we be worried about with bias in the answers that we're getting?
And I think that's so critical. Then the risks that come with it, right, there was an actual article that a company in Hong Kong had an employee who transferred $25 million to foreign entity.
And it was because they had a deep fake video that even included the CFO of the company. So as you're preparing your teams to enter into this, there has to be checks and balances.
There has to be known risks and training is a huge part of this.
You know, we've set up yearly trainings, monthly trainings, when we institute a new type of AI technology, or we're going to use it for a certain thing, we'll actually train everybody on.
And that's one of the things that's really critical is understanding the risk level of what you're doing.
So you look at a tool like chat GPT, there might not be the largest risk level except for sanitizing data, right? You don't want to put any proprietary.
But when you're using a software like IBM Watson that's forecasting your entire demand for your supply chain, there's a large risk there if you get something wrong, or if something goes badly in that system.
So it's setting up the checks and balances depending on the risk level of the system you're putting in play.
Yeah, absolutely. I love that. Similar to the cybersecurity e-learning tools, right, that are teaching you to catch fishing emails, not to click on your, you know, the latest patch for Microsoft or whatever.
I like, I love that you mentioned you got a train, it's constant training and teaching and enabling your people to use it and feel safe using it and understand how to use it as the company sees fit through policies and procedures.
In closing, Paul, I want to just kind of closing, I know you've given so many good nuggets of information and takeaways that I know our listeners were appreciate any closing thoughts or anything, maybe top three things you want to leave with the list centers before we finish here.
Well, I think the first is, you know, just be agile, right? So we as leaders focus a lot on the people in our environments, right? But we don't focus on the environment that we're creating.
So I think as a leader, we have to adjust and change the environment that we're in so that we can be profitable, but also be human leaders.
You know, and you brought up about training part of my passion behind founding an AI academy.
It was because I believed people didn't have enough resources to them to go train, you know, some people didn't want to be in classrooms where maybe they just didn't understand it because it's a new topic.
So learn, learn, learn, right? We are in this innovative, you know, skyrocket right now.
Things are happening daily, new platforms are coming out daily, just focus on learning.
Learn one, then teach one to your team, learn another, then teach one to your team. It's so critical that we as leaders show that growth comes and starts with us.
If our teams think that we're not willing to grow or we're not willing to adapt, then they're not going to adapt.
We have to realize that we have to lead by example on this.
Right. Yeah, absolutely. I absolutely agree.
Thank you so much for being here, Paul. I love everything you shared.
Now, how can our listeners connect with you, keep in touch with you, learn about your TED talks and your books and all the great things that you are doing?
Well, and I would love if everyone came and visited me and followed me on LinkedIn.
I have a fantastic network on LinkedIn. I post the most daily leadership and AI, you know, just to try how do we do the intersection better.
I have an Instagram channel at Paul high lensky, and then you know, I really would entice the listeners if you're if you're listening to this and you're saying, I don't know where to start.
Learning AI, I don't know the slightest thing about it. I would entice them to go to quantum leap AI Academy, which was founded by me and my team.
And it's all about how to get smart and boost your skills with AI.
And we're recognized by LinkedIn. So you can post your certificates and all the certifications you get and really boost your profile on your resume.
And I think that as we keep going, building your profile and your resume to include AI will prep you for the future.
Like I said, it shows growth and it shows adaptation. And that's what companies want now.
Yep, absolutely. Thank you so much for being here today, Paul and the executive connect podcast. Have a great day.
You've been listening to the executive connect podcast. If you have questions or ideas on how to bring leadership to your next level, email us at executive connect podcast@gmail.com.
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