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Welcome to another episode of the MC65FFM podcast.

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Today I'm joining my someone who has spent years helping people get a million from technology

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instead of just talking about it.

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My guest is Jess Chatton, Microsoft MVP, Ted Xt speaker, founder of NORDGILJS LLC, Outro

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of the Co-Pilot for Microsoft 365, harness the power of Generation AI and Microsoft

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apps, use every day and one of the most recognized Microsoft 365 trainers.

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Millions of learners have watched her courses on LinkedIn, learning, organization, rank

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and from university to healthcare providers have trusted training and she is focused on

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one of the biggest challenges in AI.

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How do you make Microsoft co-cilot work for you, not just generate AI content?

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Today we are going beyond prompt engineering, talk about personalization, adaption productivity

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and why the future belongs to people who know how to collaborate with AI instead of simply

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using it.

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Jess, welcome to the MC65FM.

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Thank you.

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Thank you for having me.

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Definitely along when didn't draw.

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I need to shorten that a bit.

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I'm going to work on that.

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I'm going to see what co-pilot can come up with for me.

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Yeah.

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Yeah, I think you are really famous or on LinkedIn, but for the people who didn't know you,

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who is Jess and what's your journey through the Microsoft technology?

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Yeah.

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So, I was a senior staff instructor with LinkedIn learning and that just opened up doors to

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me.

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I started doing courses in PowerPoint and all the Microsoft 365 suite and just because LinkedIn

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learning is so integrated with companies, everybody is on it, we are in with LinkedIn, we need

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to be very current.

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So I was so lucky and it gave me all these great opportunities to really force me to learn

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everything new and make sure I could keep up, you know, stay one step ahead of everything.

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And that's been a journey.

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So when co-pilot came out, you know, we were trying to learn it really quickly.

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So I've just become good at being agile, right, keeping up with things and getting them,

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getting the courses updated and over time it was really hard because we had to learn how

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to add new features into these courses where at the same time grow with the changing needs

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of people in shorter attention span.

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So it's almost like, you know, teach more, but also at the same time make the course shorter.

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So we just had to learn how to be really efficient in that.

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And it just kind of grew from there.

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Now I'm on my own, I'm doing contract courses with LinkedIn learning, I'm trying to create

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some more of my own courses and just keep up with co-pilot, which is, you know, as you know,

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a full time job in itself.

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Yeah, yeah, yeah, yeah.

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It's a, I know that's content creator.

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I think you are the first guest that's the most MVP's, but you are also the LinkedIn,

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how is called LinkedIn learning instructor, how did you become a LinkedIn learning instructor?

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So it was actually quite funny.

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I was on my own as an independent developer and administrator for Lotus nodes.

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So this is like going way back like last century is weird as that sounds.

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And I was doing the conference circuit there, speaking at a lot of conferences and just networking.

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And this is kind of a testament to how important it really is to just network and meet people,

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which is one of the reasons why I'm super excited that I'm an actual Microsoft MVP now.

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I get to meet unbelievable people and continue that networking.

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But what happened is LinkedIn learning at the time they were called Linda.com.

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And they were much smaller than hadn't yet been purchased.

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And I was approached by somebody who said, hey, so we're trying to get a customer and we

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don't have anything on our courses about Lotus nodes.

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And I've talked to certain people at IBM and they say that you're the person to go to.

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So it was fantastic.

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So I did a course for them.

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And at the time, apparently the benchmark for quality was really low because I just handed

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everything in on time.

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And then they were, I did a course on Outlook and then they were like, hey, well, you work

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full time for us.

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So it was great.

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That was all she wrote.

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And then I just started cranking out courses and having a great time and learning all sorts

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of new technologies.

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Awesome.

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So yeah, that's really interesting.

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But yeah, how will you say have has teaching changed funds?

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Yeah, generative AI there.

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It's changed in that we have to kind of more of what I was talking about before.

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We have to find ways to teach people in a much shorter amount of time, a lot more information.

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And it's also, there's so many different levels, right?

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So when it comes to co-pilot and I find this when I teach live in front of webinars or

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in person, you know, you could take a group of five people, you could take a group of 200

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people and half the people will never have used it before or will just have played around

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with a little bit or just don't fully understand what it is.

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And the other half are almost experts and just use it daily and can't imagine their lives

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without it.

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So it's really challenging to try to cater to everybody at every different level because

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there's people looking for advanced tips and there's people who are still just looking

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how to get started.

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And we need to remember that, you know, there's a lot of people that just don't have a lot

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of experience with this.

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Yeah, I think also couple of these headmasters, so many experienced with this, I think a lot

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of companies buy these co-pilot license, but yeah, they're struggle to see business value.

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Why does this happen so often?

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Because a lot of the training is not just about making sure they know how to use it and this

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is something that we've had to pivot a lot when we teach.

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Even in one of my LinkedIn learning courses right now, I'm actually recording a course right

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now, redoing a course on learning co-pilot.

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And it's a beginner course, but we're pivoting how we teach this course.

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So it was more of a, here's how to use co-pilot.

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Here's how you use it in each of the courses, but now we're changing it to, here's how it

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can help you.

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And here's what you can do with it.

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And here's how you're going to get some real productivity gains with it.

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So it's not just a matter of saying like, here's where all the features are and here's

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how to use it.

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It's why you need to be using it.

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How it's going to really help you.

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So a lot of times the mission is not the same, right?

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Companies need to learn that when they're trying to get people to adopt co-pilot, they have

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to teach them how it's really going to help them and why and what kinds of things they

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can do with it.

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Will you say the biggest obstacle is technology, governance or simply human behavior?

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Human behavior, I think.

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I don't think it's quite the governance because I think that enough admins that are setting

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up co-pilot are pretty clear on what needs to happen and the risks.

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And most admins know like, this is a pretty serious thing.

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We need to do our due diligence and learn about it.

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And Microsoft has a lot of safeguards in place.

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You can do your test runs, your pilots.

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You can see where you're oversharing information and you need to lock down some confidentiality

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and some files.

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So I don't think that's what's happening, but I think it's really just this showing your

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employees what it can really do for you and how it can really help them.

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And I think that's where we all need to start catching up.

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So we're definitely learning that we need to start, we need to change how we're teaching

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people these things.

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And even Microsoft, they're making it easier, right?

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As you know, like this, this is changing daily.

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It's so it's like a full time job keeping up with the changes.

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And one of the new features, it's relatively new.

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I think that I'm really excited about is the fact that organizations can now create custom

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prompt galleries, right?

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And the admin tool, it's right in co-pilot.

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You can put in your own suggested prompts now.

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You can sort them out by department.

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So previously when employees could go to the prompt gallery, right?

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That's been there's right since the beginning to help us out.

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And you can sort them by department and by task and just to get some inspiration.

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But now companies can put in your own prompts specific to your own organization.

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And I think that it's going to be a game changer because people have and companies have very

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specific workflows, very specific apps.

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I mean, they even have their own acronyms and terminologies that they use.

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And now all of these things can be put in the actual prompt gallery.

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And it's going to give a lot of users that aha moment as to how it can help them.

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I think it's trainer you have.

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Yeah, you get I think you get a lot of feedback from from users.

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So what are the biggest misconceptions people have about Microsoft co-pilot?

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The biggest misconceptions are a lot of them tried using it early on.

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And it was slow.

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It was clunky.

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It didn't always work.

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It was very limited in its functionality.

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And people are still a little bit jaded about that experience.

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And so I'm trying to explain to people, you know, even in the past couple of months, it's

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just come leaves and bounds.

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It's a different co-pilot than it was, you know, especially with the ability to choose models.

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So one, a misconception is that it just doesn't do a lot.

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And of course, we know that's wrong.

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Another misconception is, you know, I should just be able to use it right out of the box and

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type of prompt and it's going to like instantly think or snap to everything I wanted to do.

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And that's really not how it works.

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I'm as you know, right?

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You got to really get in there and you got to make it work for you.

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You got to, you got to get real good at writing a prompt and getting it lots of context

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and telling it what you want.

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And you have to get, you have to learn that you're going to get a better result if you

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can change the model from that drop down.

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So it's almost like you kind of have to be a power user and to get like the really good

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benefits from co-pilot.

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Awesome.

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If you're drawing a company on day one, and yeah, they are co-pilot coach, what will your

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first week look like?

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As a co-pilot, well, let's see.

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So they're already using co-pilot.

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That's my question.

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Yeah, they're all.

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Yeah, I would definitely, I like to get everybody on board.

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So my first order of business and even as a trainer, if you're going to do courses and if

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you're going to do webinars, I always like to do my intro to co-pilot session.

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And I call it the getting excited session.

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And even if a company said, hey, we've been using co-pilot for a year, I would say, guess

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what?

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We're still going to do this.

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Is that important?

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I like to get everybody on the same page because you can't, the company, I feel like I can't

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assume that everybody is on the same level.

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I can't assume they all know how to be responsible with their problems.

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And even with things like, I'm just sure you know, with enterprise data protection, that

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little green shields, right?

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We can't assume that everybody knows what that means.

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You know, a big, and I'm sure you know, this is a big comment is a lot of companies, people

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and businesses are like, well, why can't I use Chanjee PT?

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Right?

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You're saying I can use co-pilot, but how come I can't use this other AI tool?

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And so I like to take them through everything, right?

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Here's what introduction to chatting.

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Here's why co-pilot secure.

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We talk about enterprise data protection and what that gives you.

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We talk about responsible AI, right?

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How you got it?

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You still got a fact check, you know, you can't leave everything up to co-pilot.

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Here's how to write a good prompt, right?

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Why can't you even assume that people have learned Microsoft's four pillars, you know, goal,

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context, source, expectation, all of that?

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They're basic to you and me and sometimes I forget, which is not everybody knows those

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things.

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So I would always, like week one would definitely be like, food camp, you know, we're going

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back to basics and make sure everybody is on the same page.

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Yeah, you can't do this, doctor.

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I'm a little bit nicer, right?

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We're going to try to have fun.

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It is called the get excited session.

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So I want people to actually enjoy using co-pilot.

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That's the other call of it.

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It's a prompt, how much productivity comes from puns and versus changing the way you actually

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work?

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Yes, it's crazy.

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Yes.

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And that's even such a big question because it's not even just prompts anymore, right?

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As you know, it's agents and it's skills.

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I loved, loved one of your podcasts and your articles about how you're talking about skills

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are great because agents are now just kind of wasting computing power.

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Like I love that.

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You nailed it.

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If you guys don't know, it's in one of the previous podcasts that Merco did.

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It was great.

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And he's saying like skills are going to be the way to go, right?

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Because you were, you were talking about how they just, they hold on to, they don't release

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every single bit of resource until it knows it neatly.

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Yeah.

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Yeah, I think that it's because really, really interesting all it's, yeah, it's so fast,

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fast growing, I think.

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Yeah, it's a little bit hard to do a course because you have, you get every, I think every,

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yeah, weak.

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We see new announcement from Microsoft.

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Yeah, that affects everything, new and now.

234
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And then you have to kind of retrain everybody.

235
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So yeah, and agents are a little bit, they're a little bit tough to teach because they're

236
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so, and I, I feel like skills are going to be easier to teach because, okay, you can

237
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kind of get behind that.

238
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You can say, all right, I understand.

239
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But what this is doing, right?

240
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I'm, I get to just kind of plug in what I want.

241
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Whereas an agent, it's almost like giving somebody a piece of paper and being like, be creative,

242
00:14:56,480 --> 00:14:59,080
you know, people need boundaries and, and what to do.

243
00:14:59,080 --> 00:15:02,880
And agents are kind of, you know, how do I do it?

244
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How do I, how do I create an agent?

245
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Whereas at least with a skill, you can say, all right, I'm in PowerPoint, you know, I know

246
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I can, I can do this thing.

247
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It's kind of, there's some boundaries that I think people need.

248
00:15:14,480 --> 00:15:22,720
Also, yeah, yeah, this is, there are, or what habits do people need to unlearn before

249
00:15:22,720 --> 00:15:24,720
AI can really help them?

250
00:15:24,720 --> 00:15:28,640
Oh, that's a good one.

251
00:15:28,640 --> 00:15:29,920
That's a good one.

252
00:15:29,920 --> 00:15:35,800
I think, and I'm answering this question as me because this was something that I've had

253
00:15:35,800 --> 00:15:37,040
a lot of issues with.

254
00:15:37,040 --> 00:15:43,000
So I'm going to assume that other people have to, especially if you're kind of a power

255
00:15:43,000 --> 00:15:46,840
user and you're really productive and you're really independent.

256
00:15:46,840 --> 00:15:49,320
Sometimes you're just like, well, it's just easier if I do it myself.

257
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The, you know, I know how to do this routine.

258
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I know how to like move things into folders and I know how to create rules in outlet, you

259
00:15:55,160 --> 00:15:56,160
know.

260
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And so I think sometimes it's hard to give up that control and just let an agent do it.

261
00:16:02,320 --> 00:16:07,600
Now, cowork is obviously changing that because cowork can take, you know, it can, it

262
00:16:07,600 --> 00:16:11,840
can create a ballet of things that are going on, obviously.

263
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But everybody is going to get to use cowork.

264
00:16:14,080 --> 00:16:16,360
I'm still not even really teaching it yet.

265
00:16:16,360 --> 00:16:20,960
I'm still kind of doing catching up, teaching everybody, co-pilot.

266
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But at the same time, I think a big thing that everybody has to unlearn is giving up some

267
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of that control to let co-pilot and to trust it and, or to learn how to prompt.

268
00:16:34,520 --> 00:16:40,280
If you're really feeling stressed about it, how to prompt some checks and balances into

269
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the output so that you can learn to trust it.

270
00:16:45,080 --> 00:16:57,840
Do you think we also often, I don't know, we, we, yeah, pressure, old workflows in AI instead

271
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of redesigning work itself?

272
00:17:01,520 --> 00:17:04,800
Yeah, that's interesting.

273
00:17:04,800 --> 00:17:11,040
So here's the thing, I feel like companies have a huge opportunity in which they're getting

274
00:17:11,040 --> 00:17:15,360
to start fresh, right, with this, with this co-pilot thing, right?

275
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And still going back to even my days is a Lotus Notes developer.

276
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And if you, I don't, can't remember if you do developing or not, but so many enterprise

277
00:17:26,280 --> 00:17:31,840
pieces of software just start out with, hey, can you create this quick thing?

278
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We're only going to use it for this one project, right?

279
00:17:34,320 --> 00:17:40,040
And so you put together kind of this hack that's terrible, that's not been designed for,

280
00:17:40,040 --> 00:17:43,640
you know, future expansion or scale or anything.

281
00:17:43,640 --> 00:17:48,000
And that sucker will get used for 10 solid years, right?

282
00:17:48,000 --> 00:17:52,960
Everybody will use it until it's been like sliced and diced and thrashed within an inch

283
00:17:52,960 --> 00:17:53,960
of its life.

284
00:17:53,960 --> 00:17:57,080
Like, this is just kind of the way it goes.

285
00:17:57,080 --> 00:18:02,760
And so hopefully, with co-pilot, I feel like, okay, we've been, this is brand new technology,

286
00:18:02,760 --> 00:18:03,760
right?

287
00:18:03,760 --> 00:18:04,760
Let's start.

288
00:18:04,760 --> 00:18:11,560
So let's learn how to do things right, like create tidy agents, you know, like use that,

289
00:18:11,560 --> 00:18:16,280
use that prompt gallery, like make, make them nice, make them like clean and organized,

290
00:18:16,280 --> 00:18:19,760
like don't, don't do like hack jobs right now.

291
00:18:19,760 --> 00:18:23,600
I feel like we're at a crossroads where it, whereas, okay, we're going to, you know, this

292
00:18:23,600 --> 00:18:28,080
is going to leave some serious, like enterprise clutter if it's not done right.

293
00:18:28,080 --> 00:18:32,040
So I'm hoping that people treated as a fresh start.

294
00:18:32,040 --> 00:18:42,640
Yeah, I think one of the topics, yeah, I think your passionate about is how to make co-pilot

295
00:18:42,640 --> 00:18:47,760
sound at, yeah, yourself instead of sounding like AI.

296
00:18:47,760 --> 00:18:50,200
Why is that so important?

297
00:18:50,200 --> 00:18:55,560
People, it's, I feel like it's especially apparent on LinkedIn.

298
00:18:55,560 --> 00:19:01,400
And I don't, I don't want to sound like I'm obviously not ungrateful about the amount

299
00:19:01,400 --> 00:19:04,480
of posts there because I'm learning a lot, but it is true.

300
00:19:04,480 --> 00:19:07,720
Like let's face it, they're all starting to look the same, right?

301
00:19:07,720 --> 00:19:11,480
Everybody's post kind of looked the same, every infographic looks the same.

302
00:19:11,480 --> 00:19:13,200
And people are starting to get tired of it.

303
00:19:13,200 --> 00:19:16,480
Like you can tell, there's people are starting to resent it.

304
00:19:16,480 --> 00:19:21,680
And when I'm scrolling, I will get those infographics and I will get those posts.

305
00:19:21,680 --> 00:19:27,280
And I will also see posts of people complaining about how much the posts look like everybody

306
00:19:27,280 --> 00:19:29,360
else's posts.

307
00:19:29,360 --> 00:19:33,440
I think there's a lot of tools now in co-pilot to help avoid that, right?

308
00:19:33,440 --> 00:19:39,600
And one of them is obviously good prompt writing and, you know, be clear on how, what you

309
00:19:39,600 --> 00:19:41,800
want and make it yours.

310
00:19:41,800 --> 00:19:44,280
But there's so many ways to avoid this now.

311
00:19:44,280 --> 00:19:47,720
And you can, you can use those methods, for example, and PowerPoint, right?

312
00:19:47,720 --> 00:19:53,920
If you're creating infographics, you're creating a social media post, right?

313
00:19:53,920 --> 00:19:56,160
You can now put brand kits.

314
00:19:56,160 --> 00:20:00,080
You can specify how you want them to look every time.

315
00:20:00,080 --> 00:20:05,320
So if I just say, you know, create an infographic using my brand, boom, it's going to be my colors,

316
00:20:05,320 --> 00:20:08,480
it's going to be my fonts, it's going to be uniquely mine.

317
00:20:08,480 --> 00:20:10,760
You know, and it's so easy to take advantage of that.

318
00:20:10,760 --> 00:20:12,920
You can do it right in the create tool, actually.

319
00:20:12,920 --> 00:20:16,440
That's where you can create a brand kit for yourself.

320
00:20:16,440 --> 00:20:20,480
And you can also do it in PowerPoint with templates, of course.

321
00:20:20,480 --> 00:20:21,480
So there's that.

322
00:20:21,480 --> 00:20:29,560
But in just about every app now, for example, Excel, you can go into the settings and you

323
00:20:29,560 --> 00:20:34,240
can specify how you like things to be outputted, right?

324
00:20:34,240 --> 00:20:37,720
So you can make it sound like you and you can do that in co-pilot.

325
00:20:37,720 --> 00:20:40,760
And even in, in Outlook now, you can do that.

326
00:20:40,760 --> 00:20:43,560
You can tell what your voice is going to be in those settings.

327
00:20:43,560 --> 00:20:50,120
So something that I like to do is a fun exercise that I like to do with people.

328
00:20:50,120 --> 00:20:53,880
And I actually did it in one of my LinkedIn learning courses.

329
00:20:53,880 --> 00:20:54,880
I illustrated this.

330
00:20:54,880 --> 00:21:02,120
I'm trying to find a prompt, but it involves just going to a co-pilot prompt and saying,

331
00:21:02,120 --> 00:21:08,640
look through the last two weeks, ten weeks, whatever of my send messages and Outlook and create

332
00:21:08,640 --> 00:21:12,280
customer instructions for me based on my voice.

333
00:21:12,280 --> 00:21:17,480
And it's actually really funny because, you know, I am not the mode, I love writing.

334
00:21:17,480 --> 00:21:23,200
I don't use co-pilot a lot to help with writing, but I am sometimes not the most professional

335
00:21:23,200 --> 00:21:24,200
writer.

336
00:21:24,200 --> 00:21:28,480
Like I may put in like a few extra exclamation marks that I don't need.

337
00:21:28,480 --> 00:21:29,480
And it's very funny.

338
00:21:29,480 --> 00:21:34,800
It's almost like a little character study when Outlook comes back and tells you about yourself

339
00:21:34,800 --> 00:21:36,240
to create these rules.

340
00:21:36,240 --> 00:21:39,800
Like for me, it was, you know, exclamation marks are, oh, pay.

341
00:21:39,800 --> 00:21:41,760
You know, you need a friendly tone.

342
00:21:41,760 --> 00:21:45,760
And it says, I'm citing this example where you said, yay.

343
00:21:45,760 --> 00:21:48,040
It's really funny.

344
00:21:48,040 --> 00:21:53,240
Like it's definitely a character study in yourself, but I tested it and I asked it to send

345
00:21:53,240 --> 00:21:57,720
out an email and sure enough, like the change was instant.

346
00:21:57,720 --> 00:22:01,440
Like this email sounded like me, you know, so that the tools were there.

347
00:22:01,440 --> 00:22:02,440
You use them.

348
00:22:02,440 --> 00:22:04,160
I'm trying to tell everybody.

349
00:22:04,160 --> 00:22:15,160
I think if Excel sounds like me, it's have to done five times the view look up wrong.

350
00:22:15,160 --> 00:22:20,360
But that is me.

351
00:22:20,360 --> 00:22:30,280
What did you think what mistakes prevent copilot from, yeah, producing personal results?

352
00:22:30,280 --> 00:22:34,280
What mistakes, like what mistakes do we make when we prompt or what mistakes does copilot

353
00:22:34,280 --> 00:22:36,280
make?

354
00:22:36,280 --> 00:22:38,760
What, what we do.

355
00:22:38,760 --> 00:22:43,200
I think that we don't, we're not clear enough about what we want.

356
00:22:43,200 --> 00:22:48,800
So like sometimes it's, well, think about it and we'll say, hey, I want copilot to do this.

357
00:22:48,800 --> 00:22:54,040
I want it to like, I'll put this report for me, this executive summary for me.

358
00:22:54,040 --> 00:22:56,760
And then we get mad when it doesn't look right.

359
00:22:56,760 --> 00:23:03,320
And well, we didn't tell it, you know, you can expectations, I see expectations part of

360
00:23:03,320 --> 00:23:05,840
that or pillar framework, right?

361
00:23:05,840 --> 00:23:06,840
There's a goal.

362
00:23:06,840 --> 00:23:08,840
And that's what everybody starts with, right?

363
00:23:08,840 --> 00:23:11,520
Right mean executive summary.

364
00:23:11,520 --> 00:23:12,800
And you can give it context.

365
00:23:12,800 --> 00:23:18,840
You can say like, I, I need to be able to read this fast because I have a meeting coming up.

366
00:23:18,840 --> 00:23:23,320
All of that helps copilot, but what we forget most often is the expectations.

367
00:23:23,320 --> 00:23:24,320
Right.

368
00:23:24,320 --> 00:23:26,160
How do we want it to come out?

369
00:23:26,160 --> 00:23:28,680
Do you want it really rebose?

370
00:23:28,680 --> 00:23:29,680
Do you want it long?

371
00:23:29,680 --> 00:23:32,600
Do you want it professional?

372
00:23:32,600 --> 00:23:34,160
Do you want to implement points?

373
00:23:34,160 --> 00:23:36,280
And it's hard to tell people.

374
00:23:36,280 --> 00:23:42,520
And this is again, part of that, you know, be creative on a blank piece of paper issue.

375
00:23:42,520 --> 00:23:45,520
It's hard to tell people like, well, you can, you can do whatever you want.

376
00:23:45,520 --> 00:23:47,440
You just need to ask for it, right?

377
00:23:47,440 --> 00:23:53,680
So some people might forget like, oh, I can say like, I actually just want three sentences

378
00:23:53,680 --> 00:23:58,840
or this is for, this is for a dialogue box on the web and you have them, you know,

379
00:23:58,840 --> 00:24:00,280
I've got 500 characters.

380
00:24:00,280 --> 00:24:06,080
So, so tell me, do all of this and keep it within, you know, 500 characters.

381
00:24:06,080 --> 00:24:11,760
All of those rules and boundaries, that's really helpful and you can, you can write all of

382
00:24:11,760 --> 00:24:12,760
that.

383
00:24:12,760 --> 00:24:17,440
So it's just, we have to be good at actually identifying what we really want before we

384
00:24:17,440 --> 00:24:18,440
do things.

385
00:24:18,440 --> 00:24:24,280
So it's almost like, you can take some of that extra time and just think about how it would

386
00:24:24,280 --> 00:24:26,600
most help you to get the result.

387
00:24:26,600 --> 00:24:27,840
It's not just about doing it.

388
00:24:27,840 --> 00:24:31,280
It's about, obviously, this is about making things easier for you.

389
00:24:31,280 --> 00:24:35,720
And it's not easier for you if you have to sit there for hours and refine it.

390
00:24:35,720 --> 00:24:41,400
But if you just asked for it the first time that way, what exactly what you need, you know,

391
00:24:41,400 --> 00:24:47,920
it's astounding how specific you can get the instructions of what you're looking for.

392
00:24:47,920 --> 00:24:48,920
Awesome.

393
00:24:48,920 --> 00:24:49,920
Yeah.

394
00:24:49,920 --> 00:24:58,040
I think, I think a little bit about personalization.

395
00:24:58,040 --> 00:25:11,160
How many contexts need co-pilot yet to become dramatically better in answering?

396
00:25:11,160 --> 00:25:17,760
That depends on, so I used to teach, all right, it's as many as, it's whatever will get you

397
00:25:17,760 --> 00:25:19,000
what you're looking for, right?

398
00:25:19,000 --> 00:25:26,120
But now there's, it's a little more nuance than that because you can add lots of contexts.

399
00:25:26,120 --> 00:25:31,080
I'm trying to remember how many, what is it like 8,000 characters, some like, you can make

400
00:25:31,080 --> 00:25:35,960
these prompts crazy and you can go on YouTube and you can see some people prompting and their

401
00:25:35,960 --> 00:25:42,200
prompts are met like they're using up that whole thing.

402
00:25:42,200 --> 00:25:45,720
And some prompts are really short and I feel like there's a happy medium right there in

403
00:25:45,720 --> 00:25:51,920
the middle, but it's also important that while you're giving this prompt that, and I, we

404
00:25:51,920 --> 00:25:57,080
talked about this earlier that it's also important that you're changing the model to suit whatever

405
00:25:57,080 --> 00:25:59,000
task you're asking for.

406
00:25:59,000 --> 00:26:02,600
And that's really going to affect what you get as a result.

407
00:26:02,600 --> 00:26:03,760
Like it really is.

408
00:26:03,760 --> 00:26:07,320
So it's almost like everybody kind of has to be a power user in order to make this work

409
00:26:07,320 --> 00:26:08,840
really well.

410
00:26:08,840 --> 00:26:12,360
What I like to tell people if you really want to know what they're doing for you, you know,

411
00:26:12,360 --> 00:26:17,680
put in your prompt, keep it on auto and then clear the chat, change the model and run

412
00:26:17,680 --> 00:26:21,760
the same prompt and just watch how vastly different it is.

413
00:26:21,760 --> 00:26:24,880
And sometimes it takes longer, right, but it depends.

414
00:26:24,880 --> 00:26:30,160
So what, with, to answer your question, some of those nuances are, you know, how much time

415
00:26:30,160 --> 00:26:32,480
do you have to wait for the response?

416
00:26:32,480 --> 00:26:37,160
How important is it that this information is factually correct?

417
00:26:37,160 --> 00:26:41,000
Obviously, you know, what's on the line here?

418
00:26:41,000 --> 00:26:45,920
And all of that depends on what kind of prompt you should be in what model you should choose.

419
00:26:45,920 --> 00:26:46,920
Yeah.

420
00:26:46,920 --> 00:26:58,600
Is there also information I never showed, yeah, or never become a part of the personalization?

421
00:26:58,600 --> 00:27:05,440
So personalization is in just about every aspect of co-pilot now.

422
00:27:05,440 --> 00:27:09,840
And you can access them from that settings tool.

423
00:27:09,840 --> 00:27:12,160
But you should also check it in everything.

424
00:27:12,160 --> 00:27:13,800
And it's in word, right?

425
00:27:13,800 --> 00:27:18,680
There's little places that you can customize everything that you do and it's all over the

426
00:27:18,680 --> 00:27:19,680
place.

427
00:27:19,680 --> 00:27:26,680
For example, even in teens, something that's huge is for every meeting you go into, you can

428
00:27:26,680 --> 00:27:29,080
customize those meeting minutes.

429
00:27:29,080 --> 00:27:34,160
So if you have a specific meeting and you want your output, you want your meeting minutes

430
00:27:34,160 --> 00:27:38,680
and your action items like in a certain way every time, you can customize that.

431
00:27:38,680 --> 00:27:43,760
And not only that, you can have multiple pieces of customization per meeting.

432
00:27:43,760 --> 00:27:47,720
So like if you just want a quick summary for your teen that's super informal with action

433
00:27:47,720 --> 00:27:50,960
items, you know, you can it'll set it out and you can save it.

434
00:27:50,960 --> 00:27:53,840
And so every week after that meeting, there it is.

435
00:27:53,840 --> 00:27:58,440
But at the same time, if you're also giving those leadership and management, you can have

436
00:27:58,440 --> 00:28:02,520
a much more formal one, like right next to it that you can just copy and paste and send

437
00:28:02,520 --> 00:28:04,080
in to an email.

438
00:28:04,080 --> 00:28:10,320
So these little places where you can customize everything, you know, they're kind of everywhere.

439
00:28:10,320 --> 00:28:16,960
And of course, the co-pilot memory, you know, you can, that's something else that you can't

440
00:28:16,960 --> 00:28:19,720
easily see and it's hard to remember that it's there.

441
00:28:19,720 --> 00:28:23,960
But if you're constantly adding the same context over and over again, right, we can just go

442
00:28:23,960 --> 00:28:28,640
into a co-pilot chat and say, remember that I am this, right?

443
00:28:28,640 --> 00:28:34,920
Remember that I like, you know, I like bull face headings or remember that I am a computer

444
00:28:34,920 --> 00:28:37,920
trainer, things like that.

445
00:28:37,920 --> 00:28:46,240
What did you think about personal prompt libraries and how can you build this, yeah, in a useful

446
00:28:46,240 --> 00:28:47,840
way?

447
00:28:47,840 --> 00:28:48,840
I love it.

448
00:28:48,840 --> 00:28:55,040
So what I like to do is find, and this comes down to kind of an adoption, an adoption

449
00:28:55,040 --> 00:28:56,040
technique, right?

450
00:28:56,040 --> 00:28:58,600
These managers, you know who your champions are.

451
00:28:58,600 --> 00:29:02,520
And I just watched a great LinkedIn live event.

452
00:29:02,520 --> 00:29:06,920
And I'm going to go look up the names of them because they were fantastic.

453
00:29:06,920 --> 00:29:14,440
And one of the key takeaways for me that I remember is she was saying that adoption and finding

454
00:29:14,440 --> 00:29:18,240
champions is not the smartest person.

455
00:29:18,240 --> 00:29:20,280
It's not the person that knows everything about co-pilot.

456
00:29:20,280 --> 00:29:23,960
It's the person that's the most excited to share it with others, right?

457
00:29:23,960 --> 00:29:27,960
So in every department, you're going to want to find those people.

458
00:29:27,960 --> 00:29:32,360
There's a perfect marriage of people that use co-pilot and that love sharing it.

459
00:29:32,360 --> 00:29:35,200
And I do find that there is that in every organization.

460
00:29:35,200 --> 00:29:39,800
There's always that one person that just really gets it and figures out how to help it.

461
00:29:39,800 --> 00:29:42,440
You know, they've created an amazing agent already.

462
00:29:42,440 --> 00:29:45,000
They're kind of off to the races.

463
00:29:45,000 --> 00:29:50,720
And there's somebody that doesn't really know how to use it that well in their department.

464
00:29:50,720 --> 00:29:52,640
And so that's where the big trick is, right?

465
00:29:52,640 --> 00:29:56,640
You got to take these people that are doing very similar job functions and you got to put

466
00:29:56,640 --> 00:29:57,640
them in the same room.

467
00:29:57,640 --> 00:30:04,760
And that's where the magic happens because they'll talk to each other about it.

468
00:30:04,760 --> 00:30:07,680
That's interesting.

469
00:30:07,680 --> 00:30:10,320
I think a little bit.

470
00:30:10,320 --> 00:30:12,480
Yeah, yeah, I think that's cool.

471
00:30:12,480 --> 00:30:15,720
But more personal questions.

472
00:30:15,720 --> 00:30:25,120
Have you or can you share the three of your prompts that you almost, yeah, or what you

473
00:30:25,120 --> 00:30:32,080
are most most in use with what's kind of most most in some most of my prompts are actually

474
00:30:32,080 --> 00:30:35,080
just kind of trying to grow my business right now.

475
00:30:35,080 --> 00:30:39,120
And it's amazing how much co-pilot has helped me do that.

476
00:30:39,120 --> 00:30:47,120
For example, when I'm trying to, you know, like I'm working on the second chapter, the second

477
00:30:47,120 --> 00:30:53,040
edition of the book that I'm writing for co-pilot and it's taking a very long time when it's

478
00:30:53,040 --> 00:30:56,000
co-pilot, it just doesn't stand still.

479
00:30:56,000 --> 00:31:03,160
But it's been great because a lot of times when I'll do a course online or if I'll do a chapter

480
00:31:03,160 --> 00:31:09,240
of my book and I include screenshots, I can then very easily take those documents and

481
00:31:09,240 --> 00:31:17,120
tell PowerPoint, use this reference document, make a presentation for this amount of people.

482
00:31:17,120 --> 00:31:22,520
It's this length there, this, it's this target audience that has this level of technical

483
00:31:22,520 --> 00:31:27,360
knowledge and create a presentation and include all the screenshots.

484
00:31:27,360 --> 00:31:31,760
And you do that and it takes everything that was in that document and it just makes a beautiful

485
00:31:31,760 --> 00:31:32,760
presentation.

486
00:31:32,760 --> 00:31:36,560
So that's one area where it's really helped me.

487
00:31:36,560 --> 00:31:41,000
And then another area that it's really helped me is I'm kind of, so I'm, I would love to

488
00:31:41,000 --> 00:31:43,240
hire an intern and I'm getting ready to do that.

489
00:31:43,240 --> 00:31:49,320
And so a big part of my daily duties are going to be creating things like standard operating

490
00:31:49,320 --> 00:31:52,600
procedures and here's how I like to do things.

491
00:31:52,600 --> 00:32:00,720
So I'm using co-pilot a lot to just chat and say, okay, help me create, these are, this is

492
00:32:00,720 --> 00:32:01,720
where I'm struggling.

493
00:32:01,720 --> 00:32:07,640
So help me create some job descriptions and lists of duties and I can talk about how

494
00:32:07,640 --> 00:32:12,960
much time would be required to do all that and what level and where can I find a paid

495
00:32:12,960 --> 00:32:14,160
intern, things like that.

496
00:32:14,160 --> 00:32:16,600
So it's been really helpful with that.

497
00:32:16,600 --> 00:32:22,360
And then the final way, you get the third way that I really love using co-pilot and as a

498
00:32:22,360 --> 00:32:26,680
trainer, obviously you can't use any real data.

499
00:32:26,680 --> 00:32:27,680
Right.

500
00:32:27,680 --> 00:32:34,840
So one of my biggest time sinks as a trainer is creating scenarios, right?

501
00:32:34,840 --> 00:32:39,120
Creating these fictional, fictional people, right?

502
00:32:39,120 --> 00:32:43,360
And I always joke with LinkedIn learning, like some of these fictional people, like I was

503
00:32:43,360 --> 00:32:47,240
closer friends with people that didn't exist than people in my real life, right?

504
00:32:47,240 --> 00:32:50,920
I had more conversations with these people.

505
00:32:50,920 --> 00:32:53,840
So a lot of times creating these, these scenarios.

506
00:32:53,840 --> 00:33:01,440
So I can use co-pilot and especially I was so excited once Claude became built co-pilot

507
00:33:01,440 --> 00:33:04,240
because it just can create these fantastic documents.

508
00:33:04,240 --> 00:33:10,480
So I would say, you know, create scripts for teams conversations, you know, we have questions

509
00:33:10,480 --> 00:33:14,360
that need to be answered.

510
00:33:14,360 --> 00:33:16,960
We're a fictional company that puts on conferences, you know, and I can, in my demo accounts,

511
00:33:16,960 --> 00:33:20,320
I can tell co-pilot, like, remember that these are for training courses.

512
00:33:20,320 --> 00:33:25,560
Remember, this is a fictional company and it's so good about coming up with scenarios for

513
00:33:25,560 --> 00:33:26,560
me.

514
00:33:26,560 --> 00:33:28,240
It's like, oh, you want it, you need to teach this.

515
00:33:28,240 --> 00:33:31,640
We're going to, we're going to set up this environment for you because it's going to

516
00:33:31,640 --> 00:33:35,160
help you really demonstrate what you need to demonstrate that day.

517
00:33:35,160 --> 00:33:40,440
So yeah, yeah, that's cool for a, for a while, I think for two months or so.

518
00:33:40,440 --> 00:33:51,320
I've built an, yeah, AI prediction tool inside AI Foundry that's generated more than 1000

519
00:33:51,320 --> 00:33:57,480
companies with employees and families and then you can ask a question.

520
00:33:57,480 --> 00:33:59,200
I don't know.

521
00:33:59,200 --> 00:34:09,360
How can I put my training course into my target group and then all the companies and the

522
00:34:09,360 --> 00:34:17,280
employees are all working and discussed and then you get completely, yeah, long reports.

523
00:34:17,280 --> 00:34:19,440
It's like, yeah, I don't know.

524
00:34:19,440 --> 00:34:21,520
Yeah, it's like what's in English.

525
00:34:21,520 --> 00:34:27,320
I don't know the English word for this market research tool and it's really cool what you

526
00:34:27,320 --> 00:34:30,680
can also build with with with AI actually.

527
00:34:30,680 --> 00:34:33,600
So that was a really funny experiment.

528
00:34:33,600 --> 00:34:40,560
I have used it for finding our, to I must then how cybersecurity issues come in companies

529
00:34:40,560 --> 00:34:45,200
and then it's works for, for, yeah, it's really or long log rank.

530
00:34:45,200 --> 00:34:48,400
It's out, I think it was seven days.

531
00:34:48,400 --> 00:34:53,400
It was running and yeah, this was cool, a cool project.

532
00:34:53,400 --> 00:34:54,400
Yeah.

533
00:34:54,400 --> 00:34:59,080
It's funny because cybersecurity was one of the examples I use.

534
00:34:59,080 --> 00:35:04,200
I created a presentation on cybersecurity when I was updating my course on using power,

535
00:35:04,200 --> 00:35:05,280
co-pilot with PowerPoint.

536
00:35:05,280 --> 00:35:06,280
It was funny.

537
00:35:06,280 --> 00:35:10,680
It's like, let's teach everybody that these fictional, that's what we're teaching them today.

538
00:35:10,680 --> 00:35:11,680
Yeah.

539
00:35:11,680 --> 00:35:21,840
I think, yeah, the most, I don't know if there any product has not a co-pilot integration,

540
00:35:21,840 --> 00:35:29,760
but yeah, I think every, every product now has, I say, has co-pilot integration now.

541
00:35:29,760 --> 00:35:33,400
What are your favorite co-pilots?

542
00:35:33,400 --> 00:35:42,600
Well, where, where works co-pilot best with, with what Microsoft products from your perspective?

543
00:35:42,600 --> 00:35:48,760
I would say I'm having the best luck with co-pilot with PowerPoint and maybe that's just because

544
00:35:48,760 --> 00:35:50,920
that's where I spend a lot of my time.

545
00:35:50,920 --> 00:35:54,200
So I've just gotten to know it really well.

546
00:35:54,200 --> 00:35:57,640
There's a lot of nuances.

547
00:35:57,640 --> 00:36:04,360
I think for each product, whether it's Excel or PowerPoint or Word, you kind of got to know,

548
00:36:04,360 --> 00:36:08,240
like, this is how it's going to work best, right?

549
00:36:08,240 --> 00:36:13,800
With Excel, there's definitely certain ways to ask things to get the best results, right?

550
00:36:13,800 --> 00:36:15,400
And PowerPoint is the same way.

551
00:36:15,400 --> 00:36:20,440
So when you create slides and PowerPoint, sometimes people get frustrated because you

552
00:36:20,440 --> 00:36:27,600
go in and you try to change the slide layout and it's just a blank square.

553
00:36:27,600 --> 00:36:33,560
And it's like, okay, well, yes, when you create slides and PowerPoint, co-pilot is 100%

554
00:36:33,560 --> 00:36:35,040
favoring AI.

555
00:36:35,040 --> 00:36:37,200
So it's just kind of placing things on the slide.

556
00:36:37,200 --> 00:36:39,600
It's not a real layout.

557
00:36:39,600 --> 00:36:44,240
But I've learned that if you have a reference document, if you're trying to create a presentation

558
00:36:44,240 --> 00:36:48,160
from a document, you can set yourself up for success.

559
00:36:48,160 --> 00:36:49,400
There's things they can do.

560
00:36:49,400 --> 00:36:54,160
You know, like if you have a Word document, you're going to really want to make sure your

561
00:36:54,160 --> 00:36:56,520
header styles are all in a row.

562
00:36:56,520 --> 00:36:59,120
Like your ducks are in a row and it's a neat document, right?

563
00:36:59,120 --> 00:37:01,520
You're not just bull-facing titles.

564
00:37:01,520 --> 00:37:07,040
You have actual headers and they're nested because co-pilot uses all of that.

565
00:37:07,040 --> 00:37:15,520
And it's best if you're trying to use co-pilot to create slides that look like an existing

566
00:37:15,520 --> 00:37:17,920
design.

567
00:37:17,920 --> 00:37:23,840
All of those design elements, they need to actually be baked into the slide master.

568
00:37:23,840 --> 00:37:27,040
It's not going to clear that you have images there and it's not going to care that you

569
00:37:27,040 --> 00:37:29,160
have objects on that slide.

570
00:37:29,160 --> 00:37:33,480
Unless they're actually part of the slide master, it's not going to use them.

571
00:37:33,480 --> 00:37:35,000
It's just the nature of the beast.

572
00:37:35,000 --> 00:37:36,800
So I do love it.

573
00:37:36,800 --> 00:37:41,480
I feel like now that I've really gotten to handle a PowerPoint, I can create really great

574
00:37:41,480 --> 00:37:46,280
useful presentations right off the bat with just by answering some questions, but you

575
00:37:46,280 --> 00:37:47,280
just have to use them.

576
00:37:47,280 --> 00:37:52,000
And learn their quirks, you have to accept it and find ways around it.

577
00:37:52,000 --> 00:37:54,120
And I think that's where we are now with it.

578
00:37:54,120 --> 00:38:00,600
Yeah, I would say I have been here for at the start, I think, oh, cool.

579
00:38:00,600 --> 00:38:07,240
I use co-pilot on PowerPoint and then it gives me all, yeah, it's also like Kippy.

580
00:38:07,240 --> 00:38:11,880
It says, you click there, click there, click there and I was so happy with co-pilot and

581
00:38:11,880 --> 00:38:12,880
then PowerPoint.

582
00:38:12,880 --> 00:38:15,720
It's like, I never have four points in time.

583
00:38:15,720 --> 00:38:19,560
I remember when I was talking about earlier, like a lot of people got like use it in the beginning

584
00:38:19,560 --> 00:38:23,720
and were like, you know, thumbs down and then just never came back to it.

585
00:38:23,720 --> 00:38:30,000
Yeah, this was really frustrating.

586
00:38:30,000 --> 00:38:32,760
Can you say, what's your tip for people?

587
00:38:32,760 --> 00:38:37,560
They will become an eye professional.

588
00:38:37,560 --> 00:38:41,560
What's the main tip you can give them?

589
00:38:41,560 --> 00:38:45,320
Yeah, keep up.

590
00:38:45,320 --> 00:38:51,160
It's kind of what I think, I think it's here to stay obviously.

591
00:38:51,160 --> 00:38:54,840
It's not going away and it's changing really quickly.

592
00:38:54,840 --> 00:39:01,600
And I think part of what we do and, you know, just looking, learning on LinkedIn and learning

593
00:39:01,600 --> 00:39:08,440
is just keeping up because if you get far behind, it's so hard, you know.

594
00:39:08,440 --> 00:39:13,840
And now even if you really want to practice AI at the same time, like a great thing to do

595
00:39:13,840 --> 00:39:21,240
is to build yourself agents and find mechanisms to use AI to keep you informed about what's

596
00:39:21,240 --> 00:39:22,480
new with AI, right?

597
00:39:22,480 --> 00:39:28,000
So that's like a great exercise in using it to build yourself something to do that.

598
00:39:28,000 --> 00:39:33,840
But I think the really the biggest thing is just keep up, you know, find out what's new,

599
00:39:33,840 --> 00:39:35,560
what it's doing where it's integrated.

600
00:39:35,560 --> 00:39:37,640
You're hearing all these words, right?

601
00:39:37,640 --> 00:39:41,560
And even me, like, I remember when Claude came out, I was like, I don't know what this

602
00:39:41,560 --> 00:39:45,240
word is, Claude, that everybody's talking about sounds really important.

603
00:39:45,240 --> 00:39:47,440
I'm going to go see what it's all about.

604
00:39:47,440 --> 00:39:50,280
That's just what it's all about.

605
00:39:50,280 --> 00:39:55,880
You've got to learn like the, what's sticking and that's what you need to learn, you know.

606
00:39:55,880 --> 00:40:01,480
Yeah, I think that's, yeah, really important.

607
00:40:01,480 --> 00:40:03,120
What did you think?

608
00:40:03,120 --> 00:40:14,520
You say you don't use really copilot for writing your post and so on.

609
00:40:14,520 --> 00:40:23,560
Did you think the writing skill for people become more and more important skill or is it

610
00:40:23,560 --> 00:40:27,960
some less important skill with AI?

611
00:40:27,960 --> 00:40:33,800
I think, yeah, I think that's the million dollar question right now.

612
00:40:33,800 --> 00:40:40,600
I think this is what's happening because it's easy for us as older people.

613
00:40:40,600 --> 00:40:42,840
We have that, that baseline, right?

614
00:40:42,840 --> 00:40:44,760
So one of the things, this is kind of a two-parter.

615
00:40:44,760 --> 00:40:49,720
So the first, the first thing is I always say, you know, use AI for the things that you

616
00:40:49,720 --> 00:40:50,720
don't like doing.

617
00:40:50,720 --> 00:40:52,880
Like don't, you don't have to use AI for everything.

618
00:40:52,880 --> 00:40:55,680
If there's something you enjoy doing, then please keep doing it.

619
00:40:55,680 --> 00:41:00,280
Obviously use AI for the things you hate or you don't have time for and that's what it's

620
00:41:00,280 --> 00:41:01,280
great.

621
00:41:01,280 --> 00:41:02,280
It's great.

622
00:41:02,280 --> 00:41:03,760
I personally love writing.

623
00:41:03,760 --> 00:41:09,120
I always have and sometimes it's not professional.

624
00:41:09,120 --> 00:41:13,800
So 100% I'll use AI to help me polish it sometimes, right?

625
00:41:13,800 --> 00:41:18,040
But I have that baseline of existing writing.

626
00:41:18,040 --> 00:41:24,080
So if I wanted to, I could teach copilot, this is how I write, you know, like my writing's

627
00:41:24,080 --> 00:41:31,680
all over the place in various forms, blog entries, you know, fiction, things like that, books.

628
00:41:31,680 --> 00:41:36,800
So it's easy to train copilot, just like for all of us who are older, right?

629
00:41:36,800 --> 00:41:42,640
We've got, we can feed it all of our old things and say like, right like me, where I think

630
00:41:42,640 --> 00:41:48,000
it's going to be way more challenging is for younger people coming forward who don't have

631
00:41:48,000 --> 00:41:51,240
that, they don't have that baseline writing.

632
00:41:51,240 --> 00:41:54,160
So they don't know what their writing style is, right?

633
00:41:54,160 --> 00:41:58,640
And maybe we might even get to a point where they just don't have one, which would be a big

634
00:41:58,640 --> 00:41:59,960
shame, obviously.

635
00:41:59,960 --> 00:42:04,520
But this is where we're getting into that gray area where, okay, it's all kind of starting

636
00:42:04,520 --> 00:42:08,440
to sound the same on LinkedIn, you know, you got to really, you got to stand out, you

637
00:42:08,440 --> 00:42:09,480
got to have a voice.

638
00:42:09,480 --> 00:42:16,560
So what I would tell people is have a voice, you know, if you don't know what your writing

639
00:42:16,560 --> 00:42:19,280
voice is, you just got to, you got to do it.

640
00:42:19,280 --> 00:42:21,220
You got to find out what it is.

641
00:42:21,220 --> 00:42:29,580
And it may even be that in the future, we're not, we're not teaching it our voice by showing

642
00:42:29,580 --> 00:42:33,740
it our old writings, but instead we're, we're describing it, right?

643
00:42:33,740 --> 00:42:35,380
This is, this is my voice.

644
00:42:35,380 --> 00:42:37,220
This is what I want it to be.

645
00:42:37,220 --> 00:42:39,140
And I think that's where we're going, right?

646
00:42:39,140 --> 00:42:41,900
I want to be friendly yet confident.

647
00:42:41,900 --> 00:42:42,900
I want to be quirky.

648
00:42:42,900 --> 00:42:48,180
I want to use, well, you know, we're going to have to start teaching how we want our voice

649
00:42:48,180 --> 00:42:49,180
to be.

650
00:42:49,180 --> 00:42:51,020
And that's how it's going to stand out.

651
00:42:51,020 --> 00:42:53,020
What I think is going to happen.

652
00:42:53,020 --> 00:42:56,780
Yeah, that's really, really interesting.

653
00:42:56,780 --> 00:43:08,020
I think a little bit about the, yeah, I think how your teacher, you get all the disinformation

654
00:43:08,020 --> 00:43:16,580
with say, say it before, but how did you, yeah, I don't know, cluster it or how did you

655
00:43:16,580 --> 00:43:22,420
not become overwhelmed with all this information, Microsoft dropped and all the other companies

656
00:43:22,420 --> 00:43:26,020
like Claude and so on.

657
00:43:26,020 --> 00:43:29,180
I am constantly overwhelmed with it.

658
00:43:29,180 --> 00:43:33,860
Well, that question is invalid because there is no way there is like no timeline in which

659
00:43:33,860 --> 00:43:38,060
I'm not completely overwhelmed by all, you know, all the new things.

660
00:43:38,060 --> 00:43:42,500
And I honestly think that this is something that I've been meaning to even bring up on

661
00:43:42,500 --> 00:43:49,540
LinkedIn is how do we, as trainers, deal with just burnout, trying to catch up, trying to

662
00:43:49,540 --> 00:43:53,100
keep up, trying to update our courses.

663
00:43:53,100 --> 00:43:55,940
And it's, we're kind of getting into crisis mode.

664
00:43:55,940 --> 00:44:02,660
I kind of feel like, you know, it is hard, constantly updating, constantly feeling like you're

665
00:44:02,660 --> 00:44:04,900
behind.

666
00:44:04,900 --> 00:44:07,900
So we can make these things easier.

667
00:44:07,900 --> 00:44:14,220
Like I was saying, like build yourself the tools to get the new features to you quickly.

668
00:44:14,220 --> 00:44:18,500
So you don't have to go out looking for them, have them come to you, you know, like create

669
00:44:18,500 --> 00:44:22,380
an agent to tell you what's new.

670
00:44:22,380 --> 00:44:26,820
Instead of watching Netflix, watch the watch YouTube videos on what new, you know, that's

671
00:44:26,820 --> 00:44:28,220
kind of my life now.

672
00:44:28,220 --> 00:44:32,060
And I think it's, it'll be interesting to see if that ever slows down.

673
00:44:32,060 --> 00:44:34,300
If it ever changes, is this sustainable?

674
00:44:34,300 --> 00:44:35,300
I don't know.

675
00:44:35,300 --> 00:44:36,940
Like that's really where I am right now.

676
00:44:36,940 --> 00:44:41,780
This is kind of like the million dollar question for me right now is how do I, how do I deal

677
00:44:41,780 --> 00:44:42,780
with this and grow?

678
00:44:42,780 --> 00:44:47,260
And that's partly why I was just saying, I need an inter, you know, I'm getting ready to

679
00:44:47,260 --> 00:44:49,700
grow and scale and hire somebody.

680
00:44:49,700 --> 00:44:51,380
And then maybe they can help me with that.

681
00:44:51,380 --> 00:44:55,340
So it is the crisis right now.

682
00:44:55,340 --> 00:45:03,700
That thing, when we think about cool pilot and, yeah, you can make it better in one, one

683
00:45:03,700 --> 00:45:04,700
thing.

684
00:45:04,700 --> 00:45:11,580
So, certainly, Dalia comes and say, hey, Jess, you get all the money and the resources you

685
00:45:11,580 --> 00:45:18,620
need to make a co-pilot a better, better product or a, build a better feature.

686
00:45:18,620 --> 00:45:21,460
What will you, what will you do to make it better?

687
00:45:21,460 --> 00:45:22,980
You, I like that.

688
00:45:22,980 --> 00:45:28,260
I like that.

689
00:45:28,260 --> 00:45:32,980
I would say, okay, I, well, one, I would say just stop change, you know, kind of slow down

690
00:45:32,980 --> 00:45:40,060
the changes, but I would probably create more of a unified approach to everything, right?

691
00:45:40,060 --> 00:45:42,820
Because right now everything is everywhere.

692
00:45:42,820 --> 00:45:49,580
You know, I would, I would love it if there was just ways to customize, like, like, give

693
00:45:49,580 --> 00:45:53,980
me one app that's like customize co-pilot and you can just go in and set everything

694
00:45:53,980 --> 00:45:54,980
right there.

695
00:45:54,980 --> 00:45:56,620
I think there's too many things all over the place.

696
00:45:56,620 --> 00:45:59,620
And I think that's, it's really confusing.

697
00:45:59,620 --> 00:46:06,580
And from the admin side, like, admin settings are just everywhere, you know, and from the

698
00:46:06,580 --> 00:46:11,860
update side, from the, here's what's new side, I think things are, again, just everywhere.

699
00:46:11,860 --> 00:46:15,660
I would love just to see everything just consolidated into less places.

700
00:46:15,660 --> 00:46:20,980
And I think that would be life changing.

701
00:46:20,980 --> 00:46:24,020
Let's just jump in the, in the rapid fire round.

702
00:46:24,020 --> 00:46:28,660
I asked some questions, did we give a short answer?

703
00:46:28,660 --> 00:46:33,700
One Microsoft 365 feature everyone should start using tomorrow.

704
00:46:33,700 --> 00:46:37,460
Ooh, Microsoft 365 feature.

705
00:46:37,460 --> 00:46:42,580
I would say, this is still kind of co-pilot, but I love the create feature.

706
00:46:42,580 --> 00:46:44,140
I think that it's amazing.

707
00:46:44,140 --> 00:46:45,980
You can just create everything in the create tool.

708
00:46:45,980 --> 00:46:49,660
You can do, like, graphics, infographic surveys, forms.

709
00:46:49,660 --> 00:46:50,660
I love it.

710
00:46:50,660 --> 00:46:52,660
I tell everybody.

711
00:46:52,660 --> 00:47:01,620
What's the most underrated co-pilot capability?

712
00:47:01,620 --> 00:47:03,980
Saved prompts, I think.

713
00:47:03,980 --> 00:47:07,300
I had to, like, this is rapid fire, so it's just kind of, a lot of people don't know about

714
00:47:07,300 --> 00:47:08,300
it.

715
00:47:08,300 --> 00:47:10,700
A lot of people will just kind of do the same thing over and over again.

716
00:47:10,700 --> 00:47:12,980
It's like, just save it and reuse it.

717
00:47:12,980 --> 00:47:13,980
And it's kind of buried.

718
00:47:13,980 --> 00:47:17,100
I think it's too buried for how powerful it is.

719
00:47:17,100 --> 00:47:22,580
If co-pilot become, I say, a person, you can meet anywhere.

720
00:47:22,580 --> 00:47:27,460
What will you do with them?

721
00:47:27,460 --> 00:47:29,660
I would create, like, the physical embodiment.

722
00:47:29,660 --> 00:47:31,660
Like, I would get a rock and put googly eyes on them.

723
00:47:31,660 --> 00:47:35,580
So I'm actually talking to somebody.

724
00:47:35,580 --> 00:47:38,980
They always say, like, don't anthropore, you know, promote-fized things.

725
00:47:38,980 --> 00:47:40,660
I would be like, nope, I'm all for it.

726
00:47:40,660 --> 00:47:42,860
I'm naming it and I'm putting googly eyes on it.

727
00:47:42,860 --> 00:47:46,180
That's what I would do.

728
00:47:46,180 --> 00:47:53,580
What's the most overrated AI trend?

729
00:47:53,580 --> 00:47:59,780
The most overrated AI trend.

730
00:47:59,780 --> 00:48:03,540
That's a good one.

731
00:48:03,540 --> 00:48:07,860
See, I'm a writer, so I'm still going to say, like, writing, using it to write your LinkedIn

732
00:48:07,860 --> 00:48:08,860
posts.

733
00:48:08,860 --> 00:48:10,540
I don't like that.

734
00:48:10,540 --> 00:48:11,540
I don't like that.

735
00:48:11,540 --> 00:48:12,540
Yeah.

736
00:48:12,540 --> 00:48:13,540
You say you are a nerd girl.

737
00:48:13,540 --> 00:48:15,540
Why not a geek?

738
00:48:15,540 --> 00:48:19,540
So, this actually goes back to my Lotus Notes days.

739
00:48:19,540 --> 00:48:26,820
We had all less girls and I think it's just because, you know, the vocal structure of it just

740
00:48:26,820 --> 00:48:28,940
worked better, nerd girl.

741
00:48:28,940 --> 00:48:34,740
We all had, back then, there just wasn't a lot of women in tech still, so we would do panels

742
00:48:34,740 --> 00:48:38,780
and we would be like a panel of all the nerd girls and I was very honored to sometimes

743
00:48:38,780 --> 00:48:40,900
be on those panels.

744
00:48:40,900 --> 00:48:43,260
And they were still great to be in the audience watching them.

745
00:48:43,260 --> 00:48:47,980
We would just talk about, you know, what it meant to be a woman in technology field and

746
00:48:47,980 --> 00:48:51,580
what was changing and how we felt about things.

747
00:48:51,580 --> 00:48:57,180
And so over time, I was just kind of evolved into nerd girl, Jess, nerd girl, Jess.

748
00:48:57,180 --> 00:49:02,820
And then when I got laid off from LinkedIn learning and then went off on my own, I was like,

749
00:49:02,820 --> 00:49:07,180
you know, well, I'm just going to take this, like, I've been using nerd girl, Jess for a while.

750
00:49:07,180 --> 00:49:09,100
I'm just going to take it and run with it.

751
00:49:09,100 --> 00:49:15,060
And then even a couple of months ago, I finally decided to actually trademark it and inform

752
00:49:15,060 --> 00:49:16,060
an LLC.

753
00:49:16,060 --> 00:49:22,100
So it was just kind of one of those things that it has a very fond history of these amazing

754
00:49:22,100 --> 00:49:26,820
women that I used to do panels with and that I'm still friends with.

755
00:49:26,820 --> 00:49:32,740
So, um, coffee, tea or energy during trainings?

756
00:49:32,740 --> 00:49:36,740
Coffee all the way, all the way.

757
00:49:36,740 --> 00:49:42,460
And though I am my mother, oh, I have a, you know, my, my heritage is English, but I'm not

758
00:49:42,460 --> 00:49:43,460
a tea drinker.

759
00:49:43,460 --> 00:49:46,820
I'm a coffee drinker and I'm very jealous of people they can drink coffee all day.

760
00:49:46,820 --> 00:49:48,620
I cannot do that.

761
00:49:48,620 --> 00:49:51,300
I would have I could 100%.

762
00:49:51,300 --> 00:49:55,820
Um, what's the best thing to be a Microsoft MVP?

763
00:49:55,820 --> 00:49:57,500
I'm so excited.

764
00:49:57,500 --> 00:50:03,700
I'm excited about getting to me and hang out with other MVP's.

765
00:50:03,700 --> 00:50:04,700
That's the one thing.

766
00:50:04,700 --> 00:50:09,740
I worked at home for 25 years and I've worked by myself for 25 years.

767
00:50:09,740 --> 00:50:14,300
I've talked to myself, you know, and my animals all day long and my fictional characters that

768
00:50:14,300 --> 00:50:16,060
I use for training purposes.

769
00:50:16,060 --> 00:50:21,780
So I'm super excited to actually have other people to talk with and bounce ideas off of

770
00:50:21,780 --> 00:50:25,620
and hear their thoughts about things like I'm so excited for that.

771
00:50:25,620 --> 00:50:34,660
If you meet your younger Jess, I think, I think for 20 years, what, what will she, yeah,

772
00:50:34,660 --> 00:50:39,220
are most exciting about your self today?

773
00:50:39,220 --> 00:50:42,020
Oh, probably.

774
00:50:42,020 --> 00:50:45,180
Um, I'm more confident.

775
00:50:45,180 --> 00:50:47,580
I'm a lot more confident.

776
00:50:47,580 --> 00:50:52,180
And, you know, I may not have everything together at all on the inside, but I feel like I'm

777
00:50:52,180 --> 00:50:57,620
better about Haley's projecting that outwardly that I have that I kind of look like I know

778
00:50:57,620 --> 00:50:59,420
what I'm doing a little bit.

779
00:50:59,420 --> 00:51:03,380
Um, I think definitely a confidence level.

780
00:51:03,380 --> 00:51:06,780
And that's something that I think just comes from everybody when you get older, you're just

781
00:51:06,780 --> 00:51:09,900
more experienced and you're more sure of yourself.

782
00:51:09,900 --> 00:51:13,500
And I feel that young, young women especially need that.

783
00:51:13,500 --> 00:51:17,500
So hopefully they can get some.

784
00:51:17,500 --> 00:51:30,020
If you say one book to understand AI without AI in it, what book should people read?

785
00:51:30,020 --> 00:51:36,060
Ooh, one book to understand AI without AI in it.

786
00:51:36,060 --> 00:51:48,540
Uh, I'm going to say it's one of my favorite books, The Phantom Toll Booth, because all about,

787
00:51:48,540 --> 00:51:53,940
you know, it's about a little boy who's, you know, facing depression.

788
00:51:53,940 --> 00:51:59,300
And so he comes along and this Toll Booth helps him just appreciate life, right?

789
00:51:59,300 --> 00:52:06,180
So, I think it's not just about the way he's been doing the sounds, the sights, the colors, the smells, the, you know, so it's great for describing things.

790
00:52:06,180 --> 00:52:11,940
It's a great, if you were going to tell up an AI about, OK, this is our world and this is what makes it amazing.

791
00:52:11,940 --> 00:52:15,420
That's the book to teach it.

792
00:52:15,420 --> 00:52:20,780
Yeah, so yeah, thank you for for for being my guest today.

793
00:52:20,780 --> 00:52:26,860
So then my closing question is if, let's not remember all we won a lesson from today's session.

794
00:52:26,860 --> 00:52:29,300
What show did be?

795
00:52:29,300 --> 00:52:39,900
Ooh, if we remember, I, I feel like it's important for companies to really, um, do adoption right?

796
00:52:39,900 --> 00:52:54,460
Do right? Get everybody excited about a copilot? Get, get that departmental training, build that prompt gallery by department that your company can use to get some actual like win so that they can feel successful in their own job right now.

797
00:52:54,460 --> 00:52:57,300
That's what it would be, yeah.

798
00:52:57,300 --> 00:53:10,780
Yeah, awesome. So yeah, I say, yeah, thank you for just thank you for joining me today and yeah, the listeners find all the information and links in the show notes on the podcast side from you.

799
00:53:10,780 --> 00:53:16,740
And yeah, I think this conversation made, oh, yeah, one thing very key from here.

800
00:53:16,740 --> 00:53:31,300
It's, it's not about right, the perfect prompt. It's, yeah, building better habits, providing better context and making eye, I work the way you work, not the like it's work.

801
00:53:31,300 --> 00:53:38,460
So yeah, if you'd like to learn more from just book also, you've got it in the, in the show notes.

802
00:53:38,460 --> 00:53:42,700
So yeah, thank you for for being here and thank you for listening.

803
00:53:42,700 --> 00:53:43,780
Thank you. Bye.

804
00:53:43,780 --> 00:53:47,260
Jess. Thanks for having me. Thanks so much. Bye, everybody.

805
00:53:47,260 --> 00:53:49,580
(chuckles)