When men and women look at the job position, men would apply if they have 50% of the qualification.
Women would need at least 80% to even think about applying.
Dealing with symptoms without dealing with the root cause is like giving
cough drops to a lump cancer patient. I don't know how many hours I spent talking with her and
trying to convince her to take this role and she didn't want to take it. AI has always been there,
but what's happening now is that...
Welcome to the Executive Connect podcast. Today we have an exceptional guest,
T'Lila Millman. Thank you so much for being here today T'Lila.
I'm so happy to be here. Thank you. I want to just jump right in and talk a little bit about
you as a leader and how digital transformation has changed over the last few years. You've
been at the forefront of it and I want to just get your perspective on some of the biggest trends
that you're seeing in the SaaS industry today. That's a great question,
Melissa. Thank you for asking me this. I think the pandemic had a lot of
influence on the SaaS industry because one of the things that companies realize is the importance
of having things on the cloud where it's accessible whether people are in the office or outside the
office. They could see the flexibility and the scalability of SaaS and how easy it is to use it.
So we're seeing more SaaS growth, we're seeing flexibility, we're seeing scalability. One of the
biggest trends that we see in the last few years of course is AI and machine learning.
And that's not just SaaS. That's across all industries, but I think SaaS is one of the industries
that definitely is impacted strongly by AI. Yeah, I agree. I think I've seen a lot
of changes myself in SaaS and I know you've helped clients streamline their operations to really
increase growth and drive revenue. I want to talk a little bit about some of the challenges that
you're seeing when companies try to pursue digital transformation in scale.
Oh, there are many challenges. I would say that one of the biggest challenges is resistance to change.
Change is not easy. And even when customers, even when people want to change, they just tend to
naturally revert to what they've done before. So there is resistance to change because people
don't want change and there is just the natural going back to what they used to do before.
So that's a big, big portion of the challenges that leaders have to face.
Another big challenge is fragmented systems where you have to change many things because companies
have so many different systems and putting a one plan that works across the board is so big and
complicated. And then there is another challenge that has to do with the fact that there is a lot of
data. But when you try to automate, it's not that easy because the data is there, but it's not always
accessible. And there's not always a plan on how to access and so forth. So it's very important to put
in place a strategy on how to reach this data, what you want to do with it and how to best utilize it
to increase the business value. Yeah, I think I would absolutely agree. Change is hard. And when you're
developing products and being an engineer myself, I know we're very black and white people and we're
moving through change. There's a lot of gray that is not really super clear. So I think I would absolutely
agree. I want to talk a little bit about you created a really unique system called the Triumph
Framework that helps organizations really pivot and make change. And so can you share a little bit
about the seven steps of the Triumph Framework and maybe some key takeaways for our listeners?
Yeah, thank you for the questions. So Triumph is actually an acronym, right? Triumph have
seven letters and these are seven letters for the seven steps in the system. So T is for think
and get to the root cause. And that really addresses the fact that in a lot of transformations,
leaders look at the symptoms. And sometimes they rush to handle the systems without fully
understanding the root cause. So it's really important to dig deep and understand where the problem is
coming from. You know, it's like I want to give you a very stark statement. Dealing with the symptoms
without dealing with the root cause is like giving cough drops to a lump cancer patient.
It results in an immediate relief, but it does not solve the problem that continues to fester.
So the first step has to be understanding the root cause of the challenge. That's the T.
Then you go to the R. R. E's recognize the stakeholders. And we talked about the fact that one of the
biggest challenges in a transformation is getting people to change the resistance to change. So once you
recognize who the stakeholders are and you work with them, you bring them in, you form alliances with them,
that kind of, you make them part of the transformation. That kind of helps helps a lot with the
resistance because now they're part of it. They work with you. They don't resist. They just help you
along. They push things forward. So that's the R. The next thing is I ideate plan. And I call it ideate
because the first step is not to get into the details but get the strategy in place. And ideate is really
looking at where you are now and forming a path from the present to the future without repeating
the mistakes of the present, right? So that's the ideating plan. You is unwavering communication
because if you don't communicate again, we need to deal with resistance to change. We need to deal
with the fact that people want to know where they are. People are concerned. People have
and the important thing about this step is that it's not a one-time communication.
You have, that's why I call it unwavering communication because you have to continuously
communicate. Otherwise, people forget, people don't always understand fully. You have to continuously
communicate. After the unwavering communication, the next is M, mobilized grassroots support.
And that gains these with the fact that change is hard and you as a leader cannot be
always everywhere and talk with everyone. So you want the champions within the organizations,
ambassadors to help you drive the message and drive the execution. And that makes it so much more
effective because again, this is the power of everyone working together towards a goal.
After M, we have P, that's put the plan to action, that's the execution and we can spend like
hours just talking about this phase. And then H is hone your plan because no plan can
go through execution and remain unchanged. There's always things that happen, right? Things never go,
you have to plan, but there's always things that come from left field, from all directions. So you
have to do something about it and that's that's hone the plan. You have to continuously work it.
So to deal with what you're dealing with. I love that you, those are amazing steps because I was
thinking as you were saying, how many times I've been part of change or process changes or technology
changes where there were so many cooks in the kitchen. Nobody was communicating with the doers and the
doers were looking to the leaders and they were all fighting. And so we kept trying to hone the plan,
hone the plan, hone the plan. And two years later, we haven't even executed where we started. So I want
to hear a little bit about some of your success stories with this framework and just from your customers
and clients. So let me tell you I have a lot of stories. I want to tell you one story where I came to an
engineering organization as as as the VP of engineering. And I was told the president of the division
told me that the engineering organization was in terrible shape. They weren't meeting deadlines.
They had terrible quality. The organization was really suffering because in that organization,
if they were missing deadlines or if they were quality issues, they had to actually pay penalties
to customers. So and they suffered reputation losses or reputation losses penalties, everything. And
it was all because the engineering organization was terrible. But he said, you don't have to worry about
it. I understand what needs to be done. I already got you the budget. I already started moving towards
the right way to do things. All you need to do is come and execute. So I'm coming in and I did
something kind of radical. I actually talked to myself, talked to the people, talked to my peers.
And I found out that things were not what they seemed, right? This is the first steps.
I understand the root cause. They were telling me my staff was telling me, of course, we didn't meet
deadlines. We told them that we cannot meet the deadlines. But nobody listened to us. Apparently,
what was happening and this is kind of a common, this is why I chose this story because it's very
common in technology organization where sales go talk with customers, promise features without
coordinating with engineering and product and engineering just cannot meet those deadlines,
cannot meet those standards. And so they're set up for failure. But it's not really an engineering
issue. So just solving engineering, improving engineering team wouldn't have helped. We have to change
the entire process. And I just want to say it's not that I blame sales, by the way. They had,
they had reasons why they were in this situation. Part of it was because engineering never gave them
dates, never committed to anything. So it wasn't just sales, it wasn't just engineering, it was a
problem of the entire organization. And so basically, once I realized what the root cause is,
we had to put a plan in place. So I basically, I teamed with sales, I teamed with product,
I teamed with the testing, I teamed with all other organizations. And the reason why it was kind of
easy in that case to team with everyone was because the organization as a whole, the division as
a whole was suffering and everybody wanted to correct it. There was a little bit of resistance,
right, from the system because they had to change the way they did things. They, there was a resistance
for my team as well because they had to change things. But overall, we formed a great partnership with
all my peers, all of them were on board. The, the president of the division was on board. And we formed
a plan. And the plan deal with the process, the breakage in the process between sales and
engineering, it also dealt with problems and challenges within the engineering teams that led to less
efficiencies that caused them not to be able to tell sales what would be the date. And so, and it was a
big plan. We, we had like just for engineering, we had like 12 items that we were working on.
And when it came to communication, I didn't want to just say we're solving this issue or that issue.
I called it the, the, the campaign for greatness, the drive for greatness because I said, we are going to
be a great engineer organization. We're going to be a great company. This is not solving this small
issue, that small issue. This is us getting to be great. And, and so, that was the, the kickoff. And we
kicked it off with engineering, with sales, with product, with support, with all the division,
with all the organization within the division. And then we continue to communicate across time. So
every month, I would have a monthly all hands engineering meeting. I would go to the sales and product
and all the other organizations within the division to tell them how we were doing. Every success that
we had, we celebrated. People had questions. They said, hey, look, it's three months and things are
the same. And I said, yes, until we have the next release, things are not going to get better.
And this is, and I, I gave them expectations. I said, this is what you should expect. And we met all
the expectations, all the mice on that we set to ourselves. And that's why, and that's how we build
the trust and the confidence and the success. And it kind of, once you build confidence and success,
it's like a snowball, right? It keeps growing and growing. So that was the, the communication.
From mobilized grassroots support, I had ambassadors who within my team that really drove this. So for
instance, we had the initiative as part of this initiative for innovation. So I had an innovation
council with people that were known to be innovator driving this. I had an agile methodology initiative.
So I had a group within my, I had a 600 people group within the 600 people. We had the one small team
of 20 people that were already agile. So they were the one leading that, that specific initiative.
So we had ambassadors for each one of the initiatives. And then when we talk about put the
plan to action, we had a lot of, we had regular, as I said, regular milestones. We followed. We had
very strict project management processes to make sure that everything was running the way it should.
And we kept honing the plan. We kept adding goals. We kept changing goals. And this was so successful. We
to look at the outcome. We improved quality by 88%. We got to meet 95% of all the deadlines
on time and some even ahead of time. And we, that was so successful that we were able to focus
on innovation. And we came out with a product that was a market leader and resulted in 20% more sales.
That's amazing. I, I, I love that you said that because I was going to take us down that road with
innovation. And you know, you mentioned it a little bit at the beginning when you were talking about AI
and technology is moving quick these days. And I think a lot of businesses are trying to find a way to
you know, stay ahead of technology, but really making sure they also have operational stability, right?
So if you're constantly pushing towards innovation, it's going to be sometimes like you're mentioning
with sales, they're going to be selling one thing and they're going to be getting a different product.
So I want to talk about, you know, some next gen technologies that you believe are going to have
the greatest impact on businesses in the next five years, kind of looking five years ahead.
What is your perspective on that? There are so many great technologies out there. Of course, AI.
I mean, you have to talk about AI now as something that's already making significant change.
And I believe that the AI revolution is like like the internet revolution, you know, internet
really changed our life. And I don't think that when it was first introduced, we understood everything
or all the changes, but now how can you how can you do anything without internet, right?
So I believe that AI is the same. And I call it the one thing that I want to say about AI, we,
we, it's like AI wasn't invented with chat GPT. I, I mean, this industry for more than 25 years.
And two years ago, I want to say two years before chat GPT was introduced, I was working in a
corporation when we were improving an AI algorithm that was invented seven years before. So AI has
always been there. But what's happening now is that open AI kind of democratize the concept of AI,
brought it to the forefront and the capabilities today are so much more than they used to be in the
past. So I believe that this is, this is one of the biggest trends, one of the biggest things that
will change our world for the better. So that's of course is one thing 5G and beyond. So this is
about connectivity, right? And this is the the incremental growth that we see with more bandwidth,
being able to do everything on the go from everywhere. It's already impacting us and I think it will
continue to impact us. The other thing blockchain. So usually people when they think about blockchain,
they think about Bitcoin. And I think crypto is important, but I think beyond crypto blockchain
has has a potential to impact so many industries because it brings transparency. It brings
security. So I can see more and more uses in finance, in technology, in well of course technology,
but in finance, in security, in supply chain and so forth. It's been there and there has been a
promise for a while. I believe at some point it will fulfill the promise that everybody is talking
about. I would say, you know, AR and VR, this is something that I don't see that I see that continuing
to evolve and having a big impact. I know that Google Glasses failed initially, but maybe in
the future we will see a better version of it that all of us could use. And of course, this quantum
computing that can solve complex problems that we cannot solve with the tools that we have now.
Yeah, I love it. I think that's a great perspective. I want to pivot a little bit. I know in the
tech sector we've seen a lot of mergers and acquisitions in the last few years and I want to talk a
little bit about, you know, you've led successful mergers, successful change within organizations.
I want to talk a little bit about your perspective and some critical steps to managing a merger
and acquisition, which is significant change. We talked a little bit about change and just kind of
get your perspective on how it's going in the tech sector and just things to look for when you're
going through a merger. So I would say that a merger just like you said is a change. And so I would,
the the trying framework is a great way to approach it, right? First of all, you have to figure out
why you did that. And there are different reasons for mergers. Sometimes it's about synergy,
sometimes it's about getting market share. It's not one size fit all. There are different reasons for why
the merger occurs. So you, first of all, you have to define what is your root, what is
the main goal with the merger, what you want to accomplish. And then you want the entire
organization aligned around it. So this is about stakeholders. First of all, you have to talk with your
customers, make sure that they understand what's happening. You want to talk with other industry
players with your that with your suppliers. And you want to talk with people within the organization
and make sure that they're all aligned and are supporting you. Then I, when we,
at some point, I remember when we, we were, I was a part of a Motorola division that was acquired
by infinite. And one of the things that the first thing that we did was we had a, after, after the
merger, after the acquisition happened, not merger, the acquisition happened was that we went
and spoke with all our customers. They had a lot of concern. I remember one of them saying, well,
part of your, the way they put it was that part of our strength was our great people. What are we
going to do to keep them? How do we know that in a few months, they won't all go away and it will
not work? So we had to answer questions. They had real concerns. So we had to answer these questions.
And answers, of course, are not enough, talks are not enough. You have to prove, but we had good
answers. So it gave us the time to show them and prove them that it's not only that the merger is
going to work and we're going to keep our people, but we're actually going to work better for them.
They're going to benefit from this. So talking is the, and that leads to communication, of course.
So ideating a plan is how you're going to execute on it. What are the steps that you need to take?
Communication. So not only communication to customers, internal communication and transparency
is one of the most important things being transparent, being accessible to employees.
Employees are going through turmoil, they're going through, they don't know what's going to happen.
And you can lose your best employees in this type of situation unless you talk with them and
you explain exactly what's going to happen, what's expected of them, what are the steps that are
going to be taken in the future and where we want to go. So on-way for communication, transparency.
This is super, super, super important. Mobilize grassroots support. Of course, you want to get people
within the organization to support and drive the main things that needs to be done in the program.
And of course, execution and continuously honing the process.
And I love that you said transparency. I think a lot of time like you were saying,
communicating with your staff, morale is not at its all time high when you're going through a change
or a merger. I think people are worried, you know, there's multiple executives at the same title.
They're not going to have multiple of the same. They're going to shift organizations. So morale tends
to be really low. And like you said, communicating with your staff and telling them, here's what I know.
We're going to work through it and really going after those answers for your team is really key,
I think, during any organizational change. I wanted to get a different perspective on
when you're integrating teams and you know, you're the acquired organization you're coming into
a new organization. Can you share some best practices and getting those teams integrated?
Because they're coming from different cultures, they're coming from different experiences.
And everybody's already, you know, on, you know, their spidey senses are up, they're already on tilt.
They're not really collaborating. They're not really being transparent.
Can you share maybe some best practices with integrating teams? So everybody's pulling at the same
ends of the route versus working again, against each other. And maybe some key metrics on how to
measure success with that integration of teams. Again, transparency is important, but I think the first
thing that you do is you is shared values, right? You think what should the values of the of the
new organization would be? And if you can unite everyone around these values, this can really help
in creating the shared culture that you want to create. Because at the end of the day, what you
want to do is you want to create a vibe of one organization. It's not us versus them. It's not us
versus you. This is, we all work together for this goal. So you share the goal. You talk about the
values and you bring the teams together. Maybe you bring the teams together to an offsite.
And you have some team building exercises. I find that social events are important. Social,
having, you know, we used to have social Sunday or we used to have once a week. Actually, I want to
mention during the pandemic, I was working in Stanley Blackendacker and we had, we had a CTO. I was the
CTO of two divisions. That was the CTO of the entire company. And he, what he did was he had happy
hour once a week where we didn't, we talked a little bit about work, but it was mostly just getting
to know each other and talking about things. And this is created such camaraderie, such a feeling of
friendship and working together. And I believe that that's one of the ways that you
unite people, right? You get them to know each other as people not just as this role or that role,
but we're all people we all want the same and we all need to work together.
Yeah, I think that's really a great nugget. T'Liola is taking people from from a human perspective,
right? Not just this is a job. This is what we got to do, but really understanding who they are,
what their life looks like and really being able to have that relationship with them before you
have big asks and that could be staying late, you know, taking a different role, but really understanding
the person, I think is a great, a really great piece of wisdom. I want to pivot. I know you're a big
advocate for women in leadership, especially women in tech. I want to talk a little bit about what you
see are some of the biggest opportunities for women in tech next year. There is a lot of growth
happening and a lot of growth in a lot of areas and I would say that some of the biggest obstacles
that standing in women's way are their own lack of confidence, sometimes lack of ambition, sometimes
just going there. I during the a few years ago when I was working in corporate, I had, I had a
leadership position within my organization. I had a leader at the cleft and I was looking to feel
that role within the organization. I didn't want to take somebody from the outside and the best candidate,
honestly the best candidate was a woman that was, she had a, she had a leadership role, but
junior leadership and I wanted to make her a director. I thought she was the best candidate whether
she was a woman, she was appreciated by everyone, the teams loved her, she was great technically,
she had great insight and she worked with all her peers fantastically. So there was no doubt in
my mind that she should be the first candidate and the leader that cleft, he told me, well, she is
the best candidate, but I don't think she would want it. And I talk with her, I spent, I don't know how
many hours I spent talking with her and trying to convince her to take this role and she didn't want
to take it. She was afraid, she said, well, I'm working so hard the way it is. I want to see my family
more, I'm this, I'm that and I think she was, and I said, you know, you're not going to work anymore.
And I said, I'm here to help you, I'm here to support you, I'm here to mentor you.
We will and I said, I think you're 100% ready. And she,
though we had at least three calls and the leader that cleft had calls with her as well.
And it didn't matter, it was at the end, it was her decision, right? And she decided not to take it.
So a lot of the time we talk about obstacles, but that, that, that was a major eye opener for me,
because I think that one of the things that we need to do is to help women find their confidence
and help them get to the, they say, okay, and important statistics, they say that when men and women
look at the job position, men would apply if they have 50% of the qualification. Women would need at least 80%
to even think about applying. So I think, and you're right, you're right. And I think confidence is one.
And I think life like you were saying the beginning change happens. So if you're taking a leadership role,
things are going to change. Your home life may change, your, you know, your intimate life may change,
but you make, you make space for other things to come in. And really, you know, I always say try it on.
If it doesn't fit, you can make another decision or you could step backwards. And sometimes taking a
leap of faith really makes all the difference in our life. And I know, you know, she's lucky to have you
as a mentor and a peer to share those stories because I know a lot of times it was my mentors
and my peers that believed in me that really helped me take a leap of faith and pivot my careers many
times and take different roles that I had no experience in. And I really figured it out,
Talila as I went and had it not been for mentors like you, I would have not made those jobs. And so I
want to hear a little bit from you about what advice would you give to young women aspiring to
move into attack and take leadership roles? So you said it, finding a mentor, finding somebody that
would believe in you and would help you because you would run into challenges, you would run into things
that you would not exactly know. So having a mentor and also the other thing is having a supportive
peer group. That could also helps a lot. Yes. And I would, I want to unpack that a little bit. A mentor
is not somebody necessarily that is your boss at your job. So they have a certain
interest and their interest is more about their role and their company, not necessarily what's best
for you. So I always say when you get a mentor, find somebody that's not in your organization that is
doing some of the similar things that you are looking to do. And that doesn't mean that people's
bosses aren't mentors. They just have a separate lens and say somebody that's not part of an organization
you work for. So I think that's fantastic advice. And I also say, don't let people tell you you can't
like what you were saying. If you have 50% of a job, apply for it and try to gain skills while you're
moving through your career. I want to just kind of enclosing. We've talked about a lot of different
things to Leela. I want to get any kind of things you feel that we may have missed or leaving our
audience with any final thoughts that you might have. The biggest message in my book, the
Triumph Framework is about partnering and collaborative work. And I believe that that applies
everywhere. We're not an island. If we want to be successful, if we want to drive change,
if we want to drive an initiative, if we want to be successful for ourselves, we need to team up
with others and work together in a way that would benefit everyone for
to forward this goals. And I believe that's the most important thing.
Yeah, I agree. I think it's such an important nugget of wisdom. Thank you so much,
to Leela for being here. I appreciate you sharing all that you shared with our listeners. That's the
Executive Connect podcast.
Thanks for watching.