The more psychological capital you have, the stronger your leadership is.
When change happens, it generates fear.
And in order to deal with fear, people move toward their default change stuff.
If your core is desiring that everybody thinks you're the hero and saving the day,
you're going to get disappointed.
[Music]
Welcome to the Executive Connect podcast.
Thank you so much for being here today, Jeff.
I love that you're having me.
Thanks for having me.
I'm honored.
Let's jump right into your experience is with executive coaching and some of the biggest
challenges that leaders face when striving for clarity and decision-making
and how they can overcome these challenges.
It's such a big question and I'll start with my failure.
You know, as I started in leadership in the, I'm going to age myself,
but late 80s, I really, I think everybody in the system expected
that somehow I would absorb good leadership or it was this innate thing.
And I just kind of was making it up as I went along.
And as I observe my biggest failures as I, you know, launched several nonprofits
and now a for-profit, my biggest failure is something I've come to term.
It's not a term you'll find out there if you Google it.
But friendship leadership style.
And I, I realize as I coach my clients and a lot of them have done incredibly
well and I'm coaching globally and it's, this is a cross cultures because I'm
coaching people in India and in the Middle East and South America and Europe
and the United States.
There is this reality that a lot of people bring this idea that their
leadership is going to emerge from their likeability and being everybody's
friend.
That if they're everybody's friend, then people will respond to the way they want
them to respond.
That was totally me.
I just leveraged like ability and friendship.
I call it friendship management.
And it's important.
It's helpful, but, but I kind of, I over emphasized being everybody's
friend and what I realized in the process was it created all sorts of
confusion and it created poor decision making in so many ways and
undermine clarity all over the place because I was operating out of this friendship
leadership style.
Yeah, that's a really good point.
I think we all want to be liked, right?
I think we all strive to be liked and appreciated and the warm, fuzzy,
but you know, tend to what you were saying.
I know some of my best coaching I've ever had were for people that were
probably not the nicest to me.
They were pretty direct with me, maybe even terrible leaders that had taught
me things about myself or pushed me out of my comfort zone.
So when you really get aligned with that, I think a lot of great change
happens in your journey, whatever that may be, what your goals are.
So I want to talk a little bit about how you've helped organizations and
people navigate some of those challenges and maybe what advice would
you give leaders that are going through a significant change in high
pressure environments?
Maybe some of you, the tools that you share with your your coach or your
co-cheese.
Yeah, yeah, I love this.
I think one of the first pieces is as organizations and leaders navigate
change to turn down the friendship piece to turn down trying to be
likable change is going to create conflict and it's going to make people
not like you.
And if if your core is desiring that everybody thinks you're the hero
and saving the day, you're going to get disappointed.
And so part of change is letting go friendship leadership and moving
toward real accountability.
There's all sorts of stuff around really capability around around real
strategic leadership rather than friendship leadership stepping
away from consensus driving.
There's all sorts of pieces that are there.
So that's one piece.
But I got to, I got to like dive into this question and maybe give
too much.
When I stepped into the journey of coaching, I enrolled at Oxford
University and HEC Paris.
They have this program.
It's an amazing program and recommended to everybody.
It was called coaching and consulting for change.
It's now called change leaders masters and change leadership.
And I'm not sure if they're changed in the name.
So if you Google it, if anybody wants to email me and find out
they can.
Anyway, I went and in the whole 18 months, we gathered together with
26 people from 24 different countries, every six to eight weeks.
And we met in either Paris or we were at Oxford and the whole,
the whole program was about how do you do change well in organizations?
And then they delivered some tools and I just every time they delivered
tools, I raised my hands and why did, why didn't I have this and
know about this as I was leading change through all of this?
The, the first piece and, and I've got a bunch of like back, back
in stuff that we can share.
We can share with your audience.
Well, once this is done.
But the first thing they did was talk about work that was done
by, by two consultants and researchers in Norway.
I think it's Norway, my condom work from Mac and Kalawe,
De Kalawe and they, they identified the reality that,
that people have a default change style that they operate out of.
So when change happens, it generates fear and in order to,
to deal with the fear, people moved toward their default change style.
And they identified five in the research that they did.
One, change style is to structure it, to, to just structure plan,
organize, really manage to change through system planning.
The next one is more political.
It's who are the stakeholders? Who's, who's got the power here?
How do we, how do we navigate the power dynamics to help the change
happen? And these kept people tend to think about win, wins and,
including all of the important key stakeholders.
That's kind of the kind of talk when that change style is occurring.
Then there are the people who generally populate HR, which is,
how do we, how do we make sure everybody who's affected by the change?
How's it say in the changes? It's, it's, it's kind of a bottom up approach.
We want everybody to weigh in.
Then there's a group of people that love, they're all about the learning.
Like what, what do we need to learn and know better to make the change happen?
Well, what are we learning about ourselves or market, all of that?
And then the last one is, is just innovative change.
It's, it's like, it, it, it change will just evolve and develop.
And I'm going to let go.
I'm not going to try to manage the change.
Those change styles are so powerful because I realized in every change I let,
I expected people to align to my change style.
And I got so much conflict in the change because I didn't acknowledge the fact
that there were people with other change styles.
And if I had just pulled back and said, this is my style.
And as the leader, we're going to run according to my style,
but I'm going to accept, acknowledge and appreciate other people's styles.
It would have changed everything, but I was too, I just didn't know.
I just thought, well, of course, this is how you do change.
Of course you do change by structuring the steps and putting the systems of like,
this is the logical way.
And I, it, it took me hearing that to realize, well,
I could have approached and had much more facilitated change if I'd
factor in these change styles.
That's, that's one.
I got more.
Yeah.
And you know, I had just to kind of jump in real quick.
They, I, it made me think a long time when I was younger,
I had people teaching me how to learn a certain way.
That what there's similar to what you were saying, there's also different ways of learning.
So if you're a visual person and somebody is just talking to you to teach you,
it's going to be harder for you to learn and on whatever subject.
So when you were saying that, it made me think back when I was younger,
it really took different ways.
I'm a visual person too.
And I have to actually do it.
And you could talk all day at me, but until I see it and do it, it's not working for me.
And so I love that you mentioned that is really looking at all sides of the coin,
all the people that are in the room and what, how are they taking in the information?
How are they going to be using is really important to making sure you have a team that's working together.
Yeah, that's really true. That's such a great analogy to make because I remember that too.
I did a lot of teaching and I did a lot of thinking about this is about my students.
And how do I help my students learn?
And if I'm going to help them learn, I've got to adapt my style to theirs.
This is the exact same principle.
How do I help the people I'm leading deal with and accept and accelerate this change?
Then I need to adjust my style.
And that was something that I never thought about.
I just, you know, business school and most consultants these, it's you hire McKinsey and boom, here's the plan.
Follow the plan.
But that's one of the five change styles.
And no wonder that sometimes companies struggle with McKinsey and throw no shade.
But I think that that structural side really falls by the wayside or really, really interrupts.
Great change when it doesn't factor in all the other styles really, really great connections.
I agree. I agree.
And this is the, this is at the heart of the coaching and consulting that I've been doing to.
I just add it's great to hear it and agree with it.
But then actually implementing it is so hard.
And that's the part that's been really fun to do with my clients.
Like, okay, you're holding on to this style.
What about the style super important to you and how might you begin to incorporate others?
And I've even done this exercise where, okay, you're going to bring this change.
I hadn't just the other day with a company that's doing robotics.
They, they're doing like a mission shift, a major mission shift.
And they have to sell it to the board.
And with the CEO, I sat there and said, okay, let's put the board around the table.
What style of change are each of them?
And how do you adjust your pitch?
To deal with the style of change you think they're out and every leader that I've dealt with
isn't too, enough to identify the change styles of everybody in the room.
Once they know them, it's like, oh, yeah, duh.
And then the shaping of the pitch is so powerful.
And I've done this with, with startup leaders who are seeking funding and sales teams.
Super huge. Every sale you make is about change.
You're changing somebody's life when you make a change when you make a sale.
If you can understand their change style, you can begin to sell to them in a much more effective way
because you're being empathetic, thoughtful, furious, all the great things that make for sales.
Anyway, I could go on and on and on, on, on this one.
And it really is big.
It really is.
Yeah, and I think, you know, the other, the other to your point, I mean,
I think about all the different coaches I've had in my life from when I was a child all the way to adulting.
And the coaches that really got into it and understood where I was at.
We worked better together.
We had a longer relationship.
The ones that shut up and said, how did you do on your goal list?
Oh, I didn't get to them.
Oh, no problem.
Work on them next week.
We didn't last long as, you know, you know, mentor mentee because they were almost two empathetic.
I feel like they were allowing me to get away from what I wanted,
whether it was I'd fitness goals.
Then they're like, oh, no big deal.
Don't worry about it.
You can get back on a treadmill tomorrow.
I think the one that's, you know, were in my face with it.
I got further with my goals and I, you know, they were helping me become what I wanted to be, I think.
So, you know, some of those tips and, you know, like, I guess curious some of the pitfalls and coaching that you find that may have worked or not worked with here with your coaching.
Oh, I mean, I love what you just said because it's really true.
When my chain style aligns with the leader that I'm working with, I'm less effective.
So that that leader is like, hey, you know, whatever you want.
You know, that's that's a kind of a change style that's you've got to feel the change to make the change.
That's kind of a phrase that they would they would say.
And so that that kind of style, if that's all you lean on as your as a coach, then it becomes less effective.
And it's the same with the coaches that were that you can get frustrated with that are just process process process and don't go deep.
That's the process change style that I want to help you change.
Then there has to be a process. Let's just bang the boards on the process and not factor in.
Oh, there might be some key influencers that are actually that you could recruit to help or that are getting in the way or there might be some feelings and some things inside you that are getting in the way or there might be some learning that you need or, you know, all those if you can factor in those styles.
And I think from a coaching perspective, that's always in the back of my mind.
Sometimes explicitly we're coaching on this and we you know, you're leading change.
Okay, let's do this change styles assessment. I have the whole team take it so that they, you know, they've got some objective data on a change style assessment.
But then we get to really talk, but most of the time it sits in the back.
Okay, here's a change.
And this person is a process style change person. I'm going to throw them a curve ball and ask them.
What, what inside use resisting the change? You know, that's like a different style or I'll align with them on the process.
So that, that part with change styles has been consistently great in coaching.
I think the other, the other piece to this puzzle that that you and I talked about before we even got on the podcast is this is an even deeper concept than the styles of change.
It's a framework called psychological capital.
And I, I stumbled into it. This wasn't even a part of the curriculum for the masters of change leadership.
But I was an Oxford. I went a few days or a link before class. So then I can sit in the libraries because I love the libraries there.
And there's a, there's a library called the Duke Humphries in the bodily and and it's like old is can you feel like this is what a library should be.
That's the quintessential library. And I was, I was searching the, the leadership database in the Oxford library and found this little, this little framework called psychological capital.
And it blew my mind. So it was, it was discovered by a guy named Fred Lutherans.
And he was a university in Nebraska and in the late 2000s. And he kind of had identified, OK.
In the beginning of the industrial revolution and with Adam Smith and all of that work.
This idea of capital emerged that we have to manage capital in an economic system.
And then it became financial capital and material capital and they can be can to be subdivided.
In the 60s as, as a psychological movement started, human capital became a thing everybody remembers. I mean the whole every HR department is founded in this concept of how do you manage human capital humans as a resource to help.
Economic movement for your organization.
And then in the 80s, a whole another kind of capital emerged out of university of Chicago called social capital.
So it wasn't enough to have the human capital managed, which is really about education and skill development.
Then you needed the social capital, which was about relational connections.
And we've all experienced the lack of social capital. You're on a team and nobody likes anybody.
You know, business miserable and you're less productive. You could be the smartest, most skilled, most trained, most experienced person in the room and you produce less because the social capital is that.
Or not, there's not enough in the bank account is a better way to say it.
In the 2000s, Fred Luther said, yeah, and I've seen where there's plenty of social capital and I've seen where there's plenty of human capital and there's plenty of financial capital and material capital and productivity is still bad.
Why?
And the answer to the question was there was a missing piece to the puzzle and it was the psyche or psychological state of both the teams, the organization, but the individuals themselves and and the leaders and particularly the leaders.
And the formula that he came up with was the more psychological capital you have, the stronger your leadership is.
More productive, engaged and willing to fight for you, your team will be.
And the more psychological capital your team will have and the more psychological capital your team has, the more productive they are as individuals.
And it was a, it was a missing link and it, I discovered it while I was sitting in the library, it just kind of pushed back from the desk and stared through the window for about 30 minutes.
Turning, saying to myself, I wish I had known this and seeing so many use cases in my current life, but in business, it was, it was amazing.
It's a remarkable framework.
Yeah, aren't there any steps that leaders can take to develop this is this something that you can develop? How do you get there? How do you get more psychological capital?
Is it something you're born with? Is it something that you learned? What are your thoughts on psychological capital as far as can you get it?
You're making me dance in my chair because that's the best question ever. That was one of the core core.
Part of the question for, for Lutherans and other researchers has been a ton of, ton of research now that proves it out as a framework that's, that's really powerful.
But one of their first things was this has to be a state and not a trait.
A trait is something that can't be affected, grown, changed. It can move a little bit.
So when, when Martin Seligman started, pot the positive psychology movement in the mid 80s, one of the things he studied was happiness and realized that happiness actually is a bit of a state.
It can change a little bit, but most people maintain a similar level of happiness through their life, which was really interesting in some ways, depressing.
But it was like, that's a, that's a trait. What Lutherans went in and researched was are there, are there states that move up and down based on what you do and what's happening in your environment that would affect your psychological capital?
And the answer was yes, and psychological capital is composed of four sub states. It's how much hope you have, how much confidence you have, how much resilience you have, and how much optimism you have.
All four of those have been proved out individually in the research and combined as a psychological capital construct as things that can be directly affected.
I love it. We got to pull those back more, right? Like hope, like how, you know, if you're in despair, the world's coming to an end.
You don't see any positivity in any form of your life, therefore your depressed or you identify as being depressed.
How do you get more hope if like you're at that very bottom stage? Is there a way that people just looking at all four of these? I think, you know, I know from me from my perspective, I grew up with a lot of hope because I had a support system around me.
Therefore, when I wasn't, you know, on my A game, I reached into the tool and those tools were my friends, my family, my hobbies and other things that gave me hope and increased, you know, my happiness when I was, you know, struggling through things in my life.
And, you know, is there a specific tool that people can use to gain more hope? You know, I'll call that step one of the four steps.
Yeah, it's really interesting. So I've got a couple things to say, but the first thing I'll say is psychological couple is a resource is not the end all be all of humanity, right?
So there is like if somebody's listening to this and really is struggling with depression, yes, do some work with psychological capital, but it is not going to solve all of your problems because there's a real disease there.
And so it's, it's like bringing several things to play. So it's not going to be your magic bullet for leaders and organizations.
The same is true, but nobody thinks about psychological capital really. So just to begin to engage it as a construct is going to have a massive impact.
So I'll say that the, the, the second thing I'll say is my professors at Oxford called my dissertation, because this is what I wrote my dissertation on a basket full of puppies.
Like this warm and fuzzy like thing and, and their criticism was really around when we, when we talk about hope in the culture, it really is a fuzzy kind of concept.
And it's, it's based a lot of it is connected to spirituality, a lot of it is connected to kind of what's happening in culture.
This version of hope is the actual research framework on hope and to answer your question now specifically, there's three realities that change hope.
I like to equate it to, to, um, going on a mountain climb.
So when you, you, you park your car in the middle of your semifallee and you're looking around at all the hikes you could do.
The first thing you do is decide on the hike you're going to take.
You, it's a goal.
You, you set a destination and that is the first thing that really actually affects hope is having a goal.
A lot of people think that that goal has to be big. It has to be perfect. That goal might just be your quarter one quarterly KPI or okay or quarterly rocket might just be one thing and that's, that's, that's the thing.
The second thing and, and, and there are two parts is having multiple ways to get to the goal.
Having multiple ways, not just one way, because if you only have one way and the way is blocked, no hope.
And the other is having the resource.
So I'll take the, I'll take the illustration to an actual story.
My son and I went, drove to Yosemite Valley. We're just a couple of hours away so we can go when we want so we went just for the day.
And we parked right by Bridal Vale Falls and there's two hiking paths, one to Bridal Vale Falls, which was not great because it was, it was a fall.
So there was a lot of water and we wanted to go all the way up to Glacier Point.
Glacier Point, it's like a 2500 vertical feet climb switchbacks, all of that kind of stuff, but incredible views. And I just wanted the view.
We got out and my son's like, let's do that, dad. And, and so, so we, we go, he's like running like a mountain, go ahead of me and I'm like, old man trying to keep up.
It was, it was miserable. And I started to lose hope on the hike because my legs were hurting and we weren't even halfway.
It was like, this is not good. I would, the resource I needed to make the hike wasn't there and I started to lose hope.
And I also realized, I'm not sure we have enough water. You know, we, we, we run a lot of water, but I'm, so all of a sudden, the lack of the resource to get to the goal generated a loss of hope.
I was starting to feel a little despair on my hike. It was really, if I'm just honest, and I bet everybody's been there.
You know, you're, when do I get to the top? I thought the top was here. And so all that stuff was a play. And then we got halfway up and the entire trail was blocked with.
Eight feet of snow. And there was no way to go any further. The way was totally blocked and we both just plopped down. We done all of this work.
And it was like the way was blocked. There was only one way we thought. And we were like my legs were tired as actually thankful that the way was blocked at that point, but in terms of hope that was gone.
And then my son looked to me was, why don't we go back down and get in the car and drive.
And it was like, I had forgotten. There was another way you can drive to Glacier Point. You don't have to hike.
It was like, oh my god. Light went off.
Light went off. And so, so hope when we find ourselves with our teams, with ourselves individually, it's what is the goal?
What are the ways and what are the resources I need to get there? And do I have it's called way power and way resource to have the way power and the way resource to achieve the goal? And that it and it's just straight research is there that says if you begin to expand the ways and think about other resources around the goal you're trying to achieve.
You'll your hope increases.
Okay, so the second one, so hope and then the second one was.
Hope confidence.
If you want to acronym, Lutherans called it the hero within. So hope that he is a tough one itself efficacy.
So it's the second ones confidence.
Yeah, and I think the confidence part of it's. Yeah, I think the confidence one is really interesting too. I think.
For me, when we we first talked about it, I think back to when I was young, a lot of the confidence I had young came through my parents and giving me the belief and confidence to do things that I otherwise didn't think I could do.
And so I really believe confidence tied back into support systems, right?
And if you don't have a good support system, finding somebody that can help you really push you out of your comfort zones, therefore a coach, a life coach or a mentor or a peer or somebody that's going to.
Kind of weaving all of this together, right? Change. I think everybody needs to be comfortable with change and we know that through the pandemic and through our world changing so quickly.
You know, finding that confidence in the change that you're going through.
And if you can't find it, you know, internally reaching out to somebody who has it or is experienced in the area that you're looking to go to.
Yeah, I 100% go that there's two core factors to confidence and I bet if we press in on how your parents parent and you and how you're probably parenting your kids right now is there's little opportunities that you give your kids to try and fail.
And when they try and succeed and when they succeed, you celebrate them and when they fail, you're with them in the failure.
And that's the thing that really drives confidence.
You can say and we've done this as leaders, right? You're great. You're awesome.
And I believe in you all of those words that parents say and that we say if they actually aren't connected to a movement toward trying and either succeeding and failing.
If they aren't relationally connected, they actually don't generate confidence.
And one of us, sorry, am I moving you? I'm moving you to the next letters.
So the next one, the third, the third kind of are. So we're going to HER is.
And I was with a client the other day and he was he said, whoa, you're blowing my mind. He was in a debate with a friend and he was convinced that resilience is something you're born with.
You're, you know, you were raised with, you know, you're either resilient or you're not. And he's seeing his staff, people and they're either resilient or they're not.
And the, the research that's been done indicates really clearly that resilience is actually something you can grow. And this part is really well developed.
There's a researcher in Europe. She's the guru of positive psychology in Europe. Her name is a loan up on a wall.
She developed a framework and looked at resilience and the model is called spark. And it's, it's built on what Victor Frankle said.
Victor Frankle said that there's a space between my experience and my reaction.
And that space is barely a moment, barely a glimmer or a, or a blink of an eye, but there's still a space there.
And if I look and see what's in that space, I actually can begin to develop my resilience. And so the model she developed is called spark. And so it's the stimulus.
And then the rest of it looks at the space in between. How did I perceive that thing that happened? How did I feel about the thing that happened?
How did I react or respond to the thing that happened? And what do I now know? What did what did I teach myself or learn? And some of these become, you know, negative enforcing cycles like my boss yelled at me.
I feel inferior. I'm insecure and sad and doubting myself. I responded with yes, whatever. And I learned that the only way for me to respond to this dictatorial boss is to just be submissive.
Like that's a really negative cycle, but that's a cycle. A lot of people can relate to, but you can build resilience if you pause and say, OK, my boss just yelled at me.
And then I think, what is the story I can tell there? He thinks I'm no good or he's a real jerk. I can tell two different.
Or he's having a bad day. I think a lot of times. Yes. Yeah.
Yeah, there's a ton of stories you can tell. And then when you tell a different story, your feelings are different and then your response is different. And then what you what you know and learn is different.
I write a bike. I was a wannabe tour to France cyclist and I wear a spandex and I'm out on the road. And every now and then somebody will yell at me as I'm on the road. And they'll drive by with their car. And I'll hear somebody yell.
But I yell, I don't look all I hear is, because I've got wind in my ear, music and but immediately I get mad. My hands clenched the handlebars tighter. My heart rate goes up. My face flushes.
Like it happens like that. They yelled. I told myself the story. They don't think I should be on the road.
They're idiotic overprivileged entitled drivers. I got angry. And I responded by peddling harder to try to catch him at a stoplight so I could yell at them.
That's that's my cycle. But what if they drove by and said you look really hot and spandex.
It's reframing the way you think of things, right? I think it's perfect. Glasses half full or it's half empty. How are you looking at the and you know your boss may be a jerk and he may be difficult. But how you decide to move through that conversation is completely and totally up to you can either take on that negativity.
You can just feel like hey he's having a bad day. I need to get the thing done. I'm going to get the thing done and I want to move on with my day and not let it affect me. And so I love kind of that thinking about it in spaces because you're right.
It's like a snap and we have to make a decision. You know I'm a terrible cyclist or you know I'm a good looking cyclist and it's really up to us to make those decisions and it.
You know I think a lot of it does go back to hope and confidence and so I'm anxious to get sure insights on oh and kind of the fourth method.
Yeah and you're picking up exactly the truth that each of these plays off of each other.
So if I'm feeling super hopeless my ability to be resilient is less. If I'm feeling lack of confidence my ability to find ways and resource ways is less like they all interact with one another in really powerful ways.
It's not just you know one each you know discreetly oh is is probably the easiest to understand but the hardest to to if it affects.
So it's not just the most important thing to do is to be positive. So always optimism and optimism is an explanatory style. You mean you said earlier glass half full of glass F empty and it kind of hits at our space in.
So if you're in the middle of that response it's what is my default explanatory style and how do I begin to adjust how I explain what's happening in me and around me.
That's super easy to say and really incredibly hard to do because most of us got our explanatory styles baked into us before we were really rational adults so pre puberty.
And so you know people who have a have a victim explanatory style that's just the style that they're going to take like it for me and I'm on the victim here and you know people who are going to be hyper rational like I'll just think my way through it.
And all of those are kind of explanatory styles there's and and building a positive explanatory style is is the is the work in of optimism.
And I kind of am tying this all together is all of its you know easy to talk about sometimes difficult to do depending on what's around us and in front of us and so I want to tie it back to coaching mentorship leading people.
And I really do think all those you know four modules four pieces four methods you know with good coaching and in collaboration I I believe personally that you can change hope you can change your confidence you can become a more resilient person.
I think it just takes practice with somebody that you trust and is going to work with you and so I want to kind of get your final thoughts on coaching and how it could help you got through the you know psychological capital and you know managing change and maybe how people can develop better outcomes in their life based on that.
Yeah I I wish I leveraged coaching more i'm just the honest confession I was arrogant for the long time I really thought I was all good i'm good you know other people need coaching I don't need coaching and I didn't really understand coaching.
And coaching is this powerful space that gets created in your life where you have a thought partner and an accountability partner with a specific focus and that that space isn't for weak people that's for the high performers like if you're high performing you really need that and I just didn't get that I was like oh god I'll just read another leadership book.
The truth was I would read a new thing or I've listed a new podcast or I'd hear something and I never really honestly put it into practice I'd walk in and go hey everybody I read a new book and I share with the team and we all read it together and it was a part of a retreat and then we'd all forget it you know it's just it didn't get in me and as I've discovered this you know we started at friendship leadership and then change styles and then psychological capital all of these frameworks are so much better with the team.
Better with with coaching I just to speak to coaching I just did a 360 instrument with the bank in the Middle East with all of their executive leaders and their n minus ones and we did coaching on the back end of this 360 instrument and they've done it a couple times before without the coaching the scored results of satisfaction employee engagement.
They use nepromotor score as well so they used employee engagement and that promoter score for all these people who had the coaching at the back end went like the numbers were off the chart compared to the first time they did the 360 they did their 360 18 months ago me was the result didn't have any impact on how excited they were at be at work and how engaged they were work nope but when you added the coaching it like dramatically changed it and I think that's because that's the
thing got space to think about it try stuff and have somebody ask how did the trial go on it go how do you go when you try it and I'm I mean I have a coach I had a coach for four years I'm going to keep them for the rest of my life because I want that space where I get to do that do that work and I of course I do coaching so of course I'm going to say everybody should have a coach but everybody.
Yeah no and I do I do think there is something to be said about that I think you know things that I'm not strong at I look to other people to help me who are probably world class that red I look at different buckets in my life whether it be you know health and wellness finances leadership I look to all the really stellar people that are doing really great work and ask their help because we all can improve just
you know a little bit more a little bit more to really hit those you know key goals in our life and so I want to just including get your final thoughts or anything else you want to leave with our listeners before we close up.
I would say if you got any questions you want to explore any of this my passion is just helping people so reach out I am happy to have a dialogue at any level around any any of this.
To help you and I'm just incredibly grateful for being able to have this time with you at the moment that you and your audience what a gift.
Yeah thank you so much for being here Jeff I really appreciate your time and all that you do to build leaders build communities that's the executive connect podcast.
broadcast.